Trade Specialist

About NAPA and the Role

NAPA Australia is a leading supplier of automotive aftermarket parts, known for its commitment to delivering a market-leading range of products coupled with expert knowledge and great value. The company prides itself on a customer-focused, team-oriented culture where experienced industry professionals exceed customer expectations daily. The Trade Specialist role is an exciting opportunity to apply your automotive expertise in a dynamic, hands-on environment serving trade and specialist customers effectively.

Key Responsibilities

• Provide expert technical and mechanical support related to automotive parts to both trade and retail clients.
• Establish and maintain strong customer relationships built on trust and knowledge.
• Demonstrate outstanding sales capabilities and problem-solving skills using current product knowledge and information.
• Deliver genuine customer service that creates meaningful and memorable experiences for customers.
• Operate confidently in a busy phone-based customer support role.
• Maintain awareness of safety practices to ensure a safe working environment for yourself and colleagues.

Candidate Requirements

• Previous experience in automotive parts or mechanical roles is essential.
• A strong passion for customer service and a background in sales are required.
• Ability to communicate technical information clearly to both technical and non-technical audiences.
• Proactive problem solving with a solutions-focused mindset and solid computer proficiency.
• Self-motivated team player who is also capable of independent work.
• Flexibility and availability to work additional days as needed, including Monday to Friday and some half Saturdays on a roster.

Benefits and Perks

• A secure, inclusive, and supportive team environment.
• Attractive discounted pricing on GPC AP products across all businesses.
• Access to the GPC employee platform MOVE, offering exclusive discounts at leading retailers.
• Balanced work-life arrangements.
• Continuous training and genuine opportunities for career advancement.
• Recognition and reward programs for employees.
• Employee support via Assistance Programs available to you and your family.
• Paid leave for volunteering activities.
• Parental leave top-up benefits.

Additional Information

GPC Asia Pacific, the parent company, is one of the largest suppliers in the industrial and automotive aftermarket sectors in Australia, New Zealand, and South East Asia. The company values diversity and inclusivity in recruitment and employment, operating policies that prohibit discrimination of any kind based on protected characteristics.