Trade Specialist

About NAPA

NAPA is a newly established trade and specialist customer-oriented business in New Zealand dedicated to offering a market-leading range of automotive parts, deep product know-how, and excellent everyday value. The company prides itself on its team of knowledgeable industry experts who consistently exceed customer expectations by efficiently delivering a broad assortment of products to trade and specialist clients.

Role Overview

As a Trade Specialist, you will leverage your expert knowledge of automotive parts and mechanical systems to provide technical support and build strong customer relationships. You will be recognized as a high-performing salesperson and problem-solver who uses up-to-date product information to deliver genuine service experiences that create lasting impressions for customers. The role involves handling a busy phone-based customer contact environment, maintaining safety awareness, and promoting a secure workplace for yourself and colleagues.

Key Responsibilities

• Offer expert technical assistance on automotive parts and mechanical topics to both trade and retail customers.
• Establish and nurture effective relationships with customers.
• Act as a leading seller and problem solver by utilizing current product knowledge.
• Provide sincere customer service focused on impactful, memorable interactions.
• Manage a busy telephone-based customer contact role effectively.
• Commit to maintaining a safe work environment for self and teammates.

Candidate Qualifications

• Demonstrated experience in automotive parts or mechanical fields.
• Strong passion for customer service supported by some sales experience.
• Ability to communicate technical information clearly to diverse audiences.
• Proven problem-solving skills and a solutions-oriented mindset complemented by solid computer proficiency.
• Proactive team player capable of working both independently and collaboratively.
• Availability and flexibility to work different days as required.

Benefits and Perks

• Supportive and inclusive team culture emphasizing safety.
• Attractive employee pricing across all GPC Asia Pacific businesses.
• Access to the MOVE employee platform offering significant discounts at leading retailers.
• Work-life balance supported by the employer.
• Continual training and development opportunities with real career advancement prospects.
• Employee recognition and rewards programs.
• Employee Assistance Program accessible for employees and families.
• Paid leave for volunteering activities.
• Parental leave top-up allowance available.

About GPC Asia Pacific

GPC Asia Pacific is among the largest aftermarket suppliers of industrial and automotive parts and services in Australia, New Zealand, and Southeast Asia. The company owns iconic brands including Repco, NAPA, and McLeod Accessories. With a workforce exceeding 8,000 in Asia Pacific and over 60,000 globally, GPC offers extensive reach and career growth opportunities.

Equal Opportunity Statement

GPC is committed to equity in recruitment and employment practices without discrimination based on sex, race, creed, color, religion, marital status, national origin, citizenship, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other protected characteristic. Employment decisions are guided strictly by merit and business needs.