Toyota Care Consultant

About the Role

Join a celebrated automotive dealership group dedicated to its people, fostering a collaborative, high-achieving, and enjoyable work atmosphere. We are searching for two Toyota Care Consultants to become part of our team located at Botany, South Auckland.

Become the initial point of contact for customers reaching out to schedule vehicle services and repairs. Your duties will center on managing inbound calls (~60-70% of your time), making outbound calls, and assisting customers in maintaining their vehicle’s Warrant of Fitness (WOF) and routine services. Our team thrives on performance, celebrates successes with enthusiasm, and values a dynamic work culture.

Responsibilities

• Schedule service and repair appointments across four dealership locations.
• Maintain precise and up-to-date customer data, ensuring information integrity.
• Handle incoming calls by answering inquiries and resolving customer issues effectively.
• Conduct outbound calls later in the week to remind customers about upcoming WOF or servicing needs, helping ensure road safety.
• Collaborate closely with service department staff to guarantee smooth customer transitions.

Candidate Profile

• A minimum of 12 months' experience in customer service or sales, ideally within a contact center environment; prior automotive experience is advantageous.
• Strong communication skills with confidence in engaging customers.
• Proficient time management skills, capable of managing multiple tasks without errors.
• Experience using various computer systems concurrently and rapid adaptability to new technology.
• Willingness to learn and a customer-first attitude deeply embedded in your approach.

What We Offer

• A company culture rooted in support, enjoyment, and focus.
• Starting base salary of $57,000 per annum, dependent on experience, plus opportunities for performance-based incentives.
• Work schedule primarily Monday to Friday; occasional half-day Saturday shifts approximately once every two months, negotiable with colleagues.
• Comprehensive onboarding and ongoing training to accelerate your development and growth.
• Regular performance reviews, coaching, and mentoring with direct supervisors.
• Clear career advancement pathways, including roles such as Service Advisor, Senior Agent, Team Leader, or Sales Consultant.
• Upcoming programs aimed at enhancing outbound sales skills for those inclined toward closing deals.
• Employee benefits including discounts on vehicle WOFs, servicing, and purchases.