Test Administrator

About Pearson VUE

Pearson VUE leads globally in computer-based testing across various sectors including IT, academic, government, and professional examinations. Offering services from test development to data management, it operates a secure network of test centers in over 180 countries, validating millions of individuals' competencies annually. As part of Pearson, a leading global learning organization listed on the UK and NY stock exchanges, the company provides a supportive environment for career growth.

Job Overview

The Test Administrator role based in Albany, NY, involves ensuring secure exam delivery coupled with excellent customer service within a welcoming setting. This is a full-time onsite position at 94 New Karner Rd, Suite 207.

Compensation and Benefits

• Hourly wage starting at $17.75 plus accrued paid sick leave.
• Comprehensive medical, dental, vision, life, and disability insurance options.
• Paid holidays, vacation, sick, and personal days aligned with company policy.
• 401(k) retirement plan with employer matching contributions.
• Employee stock purchase program available biannually.
• Tuition reimbursement and company-paid life and business travel insurance.

Key Responsibilities

• Strictly follow testing procedures and company policies using sound judgment.
• Manage candidate check-in by verifying IDs and explaining examination processes.
• Proctor examinations vigilantly to ensure test integrity.
• Collaborate with internal teams to resolve technical issues during testing.
• Perform light cleaning such as floor vacuuming and sanitizing equipment after use.
• Complete additional assigned duties as necessary.

Work Schedule

Applicants must be flexible and able to work varying shifts Monday through Saturday, between 7:00 AM and 9:00 PM, including 2-3 Saturdays monthly. Occasional Sunday shifts may arise. The role requires 30-35 hours per week with potential for additional hours. Schedules are provided at least two weeks prior.

Qualifications

• High school diploma or equivalent certification required.
• Preferred minimum of one year customer service experience.
• Experience in exam proctoring or invigilation highly favored.
• Proficiency ranging from beginner to intermediate in Microsoft Word, Excel, and Outlook.
• Physical ability to sit for long durations, escort candidates, bend, stoop, and lift up to 20 lbs.
• Comfortable working in a quiet environment with the ability to hear low voices and observe fine details.

Equal Opportunity and Work Environment

Pearson is committed to equal employment opportunities, considering all qualified applicants fairly regardless of demographics or disability. Reasonable accommodations are available upon request for applicants with disabilities.