Territory Service Representative - Operations

About Blue Dart Express Limited

Blue Dart Express Limited is a publicly listed logistics company and leader in courier, integrated air express package distribution, and eCommerce across South Asia. Established in 1983, it operates in over 55,000 locations in India and internationally. The organisation is known for dependable, timely, and secure delivery services, leveraging strong capabilities in evaluation, contracting, planning, delivery, and execution. Blue Dart is also the sole owner of India's only scheduled air cargo airline, Blue Dart Aviation Limited, and owns Concorde Air Logistics Limited.

Part of the DHL Group's eCommerce division, Blue Dart benefits from DHL's global network in 220 countries, positioning it as a prominent India-based logistics player with extensive international outreach. The company is recognized as a Great Place to Work® in India and certified as a Top Employer by DHL Group, focusing on fostering a workplace that values and empowers employees.

Position Overview

The Territory Service Representative (TSR) in Operations is responsible for executing timely pickups and deliveries within assigned territories while ensuring a superior customer experience and representing the Blue Dart brand professionally. The TSR handles shipments safely, performs accurate scanning, manages COD collections, and complies with operational standards and procedures.

Key Responsibilities

• Complete pickups and deliveries on schedule within the assigned route or territory
• Verify shipment details before collection and delivery to avoid errors
• Handle shipments carefully to prevent damage or loss
• Maintain efficiency and productivity during deliveries
• Serve as the primary customer contact, displaying courteous and professional behaviour
• Address straightforward customer queries and escalate issues as necessary
• Collect and accurately manage Cash on Delivery (COD) payments, ensuring timely remittance
• Obtain Proof of Delivery and maintain accurate shipment documentation
• Use handheld devices or approved digital tools to scan shipments and update statuses in real time
• Strictly follow Standard Operating Procedures (SOPs) for pickup and delivery tasks
• Adhere to company policies and ensure safety compliance during operations
• Maintain road safety practices and securely handle shipments during transit
• Wear the prescribed uniform and personal protective equipment when needed
• Maintain assigned vehicle or personal two-wheeler in good working condition, including validity of all statutory documents
• Exhibit punctuality, discipline, and professionalism, representing the brand positively
• Collaborate with Shift In-charges and branch teams to meet operational goals and support colleagues during contingencies

Eligibility and Qualifications

• Minimum education: Completion of 8th Standard; higher education preferred
• Fresher candidates or up to two years of relevant experience in courier, logistics, distribution, retail delivery, or field operations
• Experience with pickup and delivery operations is beneficial
• Must be at least 18 years old with a valid two-wheeler or four-wheeler driving licence
• Should own a two-wheeler if personal vehicle use is required by company policy
• Physically fit to perform field duties and willing to work shifts, weekends, and holidays as business needs dictate

Required Skills and Competencies

• Operational knowledge of pickup and delivery processes
• Skilled in shipment handling and cash collection (COD)
• Proficient in Proof of Delivery procedures and mobile device or scanner usage
• Familiarity with assigned routes and basic computer/mobile applications
• Basic English literacy for reading and comprehension
• Customer-focused attitude with integrity, reliability, and safety awareness
• Teamwork, discipline, effective time management, accountability, and professionalism

Performance Indicators

• Adherence to pickup and delivery schedules ensuring on-time service
• Maintaining high service quality including first attempt deliveries and accurate documentation
• Accuracy in COD collections and Proof of Delivery submissions
• Compliance with safety protocols and operational procedures
• Efficient route management and shipment handling productivity

Why Join Blue Dart?

• Recognized as a Great Place to Work® with a supportive and inclusive environment
• Competitive compensation and rewards linked to performance
• Opportunities for structured learning, global exposure, and coaching
• Comprehensive benefits including medical coverage, financial wellness, and paid time off
• A culture that values diversity, innovation, and employee contributions
• Global career advancement prospects within the DHL Group
• Opportunity to work with a leading and trusted logistics brand in India

Additional Information

The recruitment process is transparent, merit-based, and aligned with Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB) commitments. Blue Dart does not charge any fees or deposits from candidates at any stage; any such requests are fraudulent. Candidates are encouraged to be vigilant of such scams.