Telesales Representative

Company Overview

Boxleo Courier & Fulfillment Services Limited specializes in border-less logistics solutions, emphasizing quality, safety, and efficiency for a diverse client base. The company is known for its special handling capabilities, additional service offerings, and innovative approaches tailored to business needs. Their core values include trust, professionalism, and consistent high performance, establishing them as a dependable logistics partner.

Role Overview

As a Telesales Representative (Call Center Agent) based in Tanzania, your primary responsibility is to handle customer interactions professionally and contribute to meeting sales and service targets. You will be responsible for managing inbound and outbound calls, addressing customer inquiries and complaints, processing orders, and promoting company offerings while adhering to call center protocols.

Key Responsibilities

• Address customer needs by providing personalized, professional service through phone communication.
• Respond to customer inquiries and complaints efficiently and courteously.
• Process, confirm, and schedule orders or transactions to meet targets set by supervisors.
• Achieve daily inbound call targets as per company standards.
• Handle a high volume of inbound and outbound calls promptly.
• Follow established call center scripts for various client interactions.
• Identify customer requirements, clarify information, and offer effective solutions.
• Meet both individual and team qualitative and quantitative goals.
• Assess customer issues and complaints, providing appropriate resolutions.
• Inform customers regarding the products and services offered, generating interest.
• Transfer calls to relevant team members when necessary.
• Document key customer interactions through notes and maintain accurate call logs and reports.
• Enhance customer loyalty by ensuring a positive phone experience.

Required Qualifications

• A diploma or bachelor's degree in Business, Marketing, Communication, or a related field from an accredited institution.
• At least 1.5 years of experience in call center or telesales roles.
• Exceptional communication and interpersonal skills to engage customers effectively.
• Comprehensive knowledge of customer service standards and call handling techniques.
• Demonstrated ability to meet sales and call volume targets without compromising service quality.
• Strong problem-solving abilities alongside organizational and multitasking proficiency.
• Prior experience in courier, logistics, or similar sectors is beneficial.

Additional Information

• Applicants should specify "CALL CENTER AGENT" in the email subject line when applying.
• Only candidates shortlisted for further consideration will be contacted.