Telesales Manager

About the Role

We are seeking a proactive Telesales Manager based in Pune to lead and inspire our telesales team in achieving their advertising sales targets. The role involves overseeing the entire sales process, from training to performance optimization, to ensure the team meets and exceeds its goals.

Key Responsibilities

• Lead, guide, and motivate the telesales staff to fulfill both individual and collective sales objectives.
• Provide ongoing training and mentorship to enhance team productivity and sales performance.
• Establish daily, weekly, and monthly sales targets and monitor their accomplishment.
• Formulate and execute strategies aimed at boosting lead conversion rates and securing appointments for advertisement sales.
• Create effective sales scripts, frequently asked questions, and customer response templates to streamline communication.
• Maintain and nurture customer relationships to enhance satisfaction and repeat business.
• Keep precise customer data updated within the CRM system and generate necessary reports.
• Analyze sales data to detect trends and offer actionable recommendations.
• Oversee and maintain key performance indicator (KPI) reports using the CRM platform.

Performance Metrics

• Meet business targets within assigned territories and segments.
• Develop and sustain comprehensive leads and target lists for prospective customers.
• Manage and assess the telesales team's overall performance.
• Drive lead conversion success rates.

Education and Language Requirements

The candidate should hold a degree in any discipline, preferably BBA or MBA. Proficiency in Marathi, Hindi, and English is essential for effective communication.

Skills and Qualifications

• Solid understanding of CRM software platforms.
• Proven experience in managing a telesales team.
• Strong leadership qualities paired with exceptional sales capabilities.
• Ability to coordinate with customers effectively and manage conflicts professionally.

Additional Information

This position requires a candidate who can demonstrate strong managerial expertise while fostering a motivated and productive telesales team. Interested applicants are encouraged to submit their CVs via the provided contact details.