Telesales Cum Admin

Overview

This role involves telesales, client retention, and membership activation tasks primarily based from home with required monthly in-person meetings.

Work Location and Hours

Work is mainly remote with mandatory attendance for six days each month at Hotel Aditya, Vadapalani, Chennai. Remote working hours are 10:00 AM to 7:00 PM, Monday to Saturday. Monthly meetings run from 6:30 AM to 1:30 PM during those six days.

Key Duties and Responsibilities

• Make outbound calls to potential clients to generate sales opportunities.
• Explain membership plans and benefits to prospective customers.
• Convert leads into active memberships through effective follow-up and telemarketing.
• Ensure prompt activation of new members.
• Maintain ongoing communication with existing customers to strengthen relationships and ensure retention.
• Handle renewal processes for expiring or inactive members.
• Keep accurate records of leads, calls, follow-ups, sales, activations, and renewals.
• Meet monthly sales, activation, and retention targets.
• Work closely with internal teams to address customer needs and resolve issues.
• Attend and actively participate in monthly team meetings, trainings, and reviews at Hotel Aditya.

Candidate Requirements

• Strong verbal communication and interpersonal skills.
• Confidence and professionalism in telephone conversations.
• Experience in telesales, telecalling, CRM, client retention, membership sales, or hospitality is advantageous.
• Excellent follow-up capability and persuasive skills.
• Target-driven and self-motivated personality.
• Basic computer proficiency.
• Ability to work autonomously from home.
• Willingness to attend six monthly onsite meetings at Hotel Aditya, Vadapalani.
• Positive attitude and strong customer service skills are preferred.

Work Schedule

• Remote work from Monday to Saturday between 10:00 AM and 7:00 PM as assigned.
• Six days per month onsite meetings from 6:30 AM to 1:30 PM.