Telesales Consultant

Overview

We seek an energetic Telesales Consultant to serve as the primary liaison for potential customers generated from marketing initiatives and call center activities. The role involves lead qualification, facilitating property visits, converting prospects into sales, and meticulous CRM documentation.

Key Responsibilities

• Handle incoming leads originating from social media and marketing campaigns via the CRM platform.
• Make outbound calls to assess prospect interest, present property offerings, and manage inbound calls on a centralized number.
• Organize property viewing appointments and coordinate effectively with the direct sales team for seamless transition.
• Maintain up-to-date customer records, including status and payment-related information, to evaluate purchase readiness.
• Compile and submit comprehensive call reports, lead qualification statuses, and conversion analytics on a daily and weekly basis.

Technical Competencies

• Mastery of CRM software for precise data management.
• In-depth product knowledge to deliver effective sales presentations over calls.
• Skilled in managing contact lists and prioritizing tasks within shifts.
• Capability to monitor key performance indicators via analytical dashboards.

Interpersonal Skills

• Exemplary phone etiquette and effective communication abilities.
• Ability to think swiftly and respond promptly in dynamic scenarios.
• Strong persuasion and negotiation skills adaptable to varied client profiles.
• Performance under pressure with efficient time and target management.

Educational and Experience Requirements

• Diploma or Bachelor’s degree in Marketing, Business Administration, or related disciplines.
• Between one to three years of telesales or call center experience.
• Demonstrated experience in the Real Estate Development sector.
• Working knowledge of CRM tools and Microsoft Excel.
• Basic understanding of Real Estate Financing and mortgage processes.