Telephone Operator - Arabic Speaker

Role Overview

As a Telephone Operator, you will be responsible for managing incoming calls with professionalism and a customer-centric attitude, aiming to leave guests with a positive and memorable impression throughout their stay at the hotel.

Key Duties

• Warmly and professionally answer guest calls, ensuring friendly and courteous interactions at all times.
• Coordinate smoothly with various hotel departments to deliver uninterrupted and efficient services.
• Respond to guest inquiries politely and courteously, consistently surpassing their expectations.
• Use guests' names when addressing them on calls, following the hotel's communication standards.
• Maintain current knowledge of hotel services and local amenities to assist guests effectively.
• Utilize the Opera Guest profile system to gain insights into guest preferences and profiles.
• Prepare long-distance call vouchers and record usage accurately on the traffic sheet.
• Manage wake-up call schedules, ensuring timely delivery of calls in accordance with hotel standards.
• Operate the switchboard efficiently to ensure fast transfer of incoming and outgoing calls internally and externally.
• Take and deliver messages for guests and management following standard procedures.
• Comply with the organization's environmental, health, and safety protocols and standards.

Additional Information

Candidates must adhere strictly to all company policies related to environmental, health, and safety practices to maintain a secure and compliant workplace environment.