Telecalling Executive

About the Role

This position involves managing the deployment and onboarding of Field Executives according to client specifications, ensuring smooth operational fulfillment, and overseeing related administrative tasks. The role centers on coordinating personnel placement, ID management, conducting training, tracking attendance, resolving issues, and maintaining communication flow.

Key Responsibilities

• Coordinating deployment of Field Executives to meet client and operational needs promptly and accurately.
• Handling the entire onboarding process, including collection and verification of required documents.
• Activating new leads ensuring readiness before assignment commencement.
• Creating and distributing identification cards for Field Executives efficiently.
• Organizing and delivering comprehensive training on client operations and Awign applications.
• Preparing and submitting daily progress and status reports to managers.
• Monitoring and resolving any issues faced by Field Executives swiftly.
• Tracking daily attendance and maintaining precise attendance records.
• Overseeing payout-related escalations, ensuring timely resolutions and effective communication.
• Conducting follow-up calls with Field Executives to monitor performance and obtain feedback.
• Gathering feedback from both Executives and clients to refine onboarding and training processes for better efficiency.

Job Requirements

The ideal candidate should be adept at managing multiple operational tasks related to field personnel coordination, possess effective communication skills for follow-up and feedback, and demonstrate the ability to handle daily reporting and issue resolution.