Telecaller

Job Description

This role entails initiating outbound telephone communications with customers, dealers, retailers, and potential clients to promote company products and services. You will be responsible for generating leads, following up on inquiries, and managing customer relations to aid the sales process.

Key Responsibilities

• Conduct outbound calls targeting customers, dealers, retailers, and potential clients to introduce company offerings.
• Present and explain the features and benefits of company products and services to prospects.
• Proactively build new leads through telecalling efforts and nurture prospective customer interest.
• Follow up with existing clientele concerning their enquiries, product needs, and orders.
• Address customer questions professionally, delivering suitable information and solutions.
• Collaborate with the sales department by forwarding qualified leads for conversion activities.
• Keep accurate daily records of calls made, lead statuses, and follow-up actions taken.
• Gather customer feedback and communicate insights to relevant internal teams.
• Ensure punctual follow-up on all pending enquiries and leads to maximize conversion.