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Telecaller
Milan Contact Support Private Limited
Bengaluru, Karnataka, India · Full Time
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- Experience
- Any
- Salary
- INR 7,000 – INR 9,000 / month
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
We are seeking a Telecaller to conduct outbound communications with customers to gather feedback, provide service information, and handle general inquiries in a courteous and professional manner.
Key Responsibilities
- Initiate outbound calls to customers and passengers as per company guidelines.
- Collect and record customer feedback accurately.
- Provide clear explanations regarding service-related information.
- Handle basic customer questions politely to ensure a positive experience.
- Document call results, customer feedback, and relevant details using Excel or Google Sheets.
- Follow designated call scripts and communication protocols during interactions.
- Report any complaints or issues to senior staff promptly for further action.
- Meet daily targets for call volume and reporting.
Tools & software
How they work
Communication
Attention to Detail
Interpersonal Skills