Telecaller cum Receptionist

About Green Hill Group

Established in 2010, Green Hill Group is a prominent real estate and construction firm dedicated to delivering premium residential projects. With over ten years of experience, the company emphasizes excellence, sustainability, and customer satisfaction, having completed over 300,000 sq. ft. of carefully planned living spaces and considering an additional 250,000 sq. ft. Green Hill Group strives to build vibrant communities and trustworthy homes for a sustainable future.

Position Overview

We are seeking a full-time Telecaller cum Receptionist based in Siliguri to join our on-site team. The primary role involves managing inbound and outbound calls with professionalism and courteous communication, greeting visitors, and handling front desk tasks. Responsibilities also include recording messages accurately, scheduling appointments, maintaining visitor logs, and executing general clerical duties such as filing and data entry. This role supports smooth office communication and ensures clients and visitors receive prompt, helpful assistance.

Required Qualifications and Skills

• Strong phone manners and effective communication skills to interact professionally over the phone.
• Experience or knowledge of receptionist responsibilities, including visitor management and appointment coordination.
• Competency in clerical tasks like data entry, filing, and maintaining records.
• Excellent customer service aptitude, demonstrating patience, empathy, and problem-solving skills.
• Proficiency with MS Office, fluency in English (spoken and written), and communication in the local language.
• Ability to handle confidential information discreetly, work collaboratively in a team, and efficiently manage time in a dynamic office setting.
• Previous exposure to reception, telecalling, or administrative roles is advantageous but not essential.