Telecaller

About the Role

SFAA Aviation Academy Private Limited seeks motivated and confident Telecallers to engage with potential students, elucidate aviation training offerings, generate admission inquiries, and arrange counseling sessions. The successful candidate will demonstrate exceptional communication skills, maintain a positive demeanor, and effectively convert leads into campus visits and enrollments.

Key Responsibilities

• Initiate outbound calls to prospective students and their parents using leads supplied by the academy.
• Provide detailed explanations of academy courses including Cabin Crew, Ground Staff, and Aviation & Hospitality programs.
• Assess student career aspirations to recommend appropriate courses.
• Conduct consistent follow-ups with interested prospects to encourage campus visits and eventual admission.
• Arrange counseling appointments coordinating with reception and counseling teams.
• Keep meticulous records of all calls, inquiries, follow-ups, and lead progress within the CRM system.
• Classify leads into HOT, WARM, or COLD categories based on interest and readiness levels.
• Ensure timely callbacks for pending inquiries and missed communications.
• Meet daily and monthly targets for calls, walk-ins, and admissions.
• Accurately communicate course fees, durations, eligibility standards, placement support, and admission protocols.
• Foster professional relationships with students and parents, upholding the academy’s reputation.
• Coordinate efficiently with the admissions team for seamless lead transfer and follow-up.
• Maintain professional calling etiquette and comply with academy policies, scripts, and SOPs.
• Submit daily call activity reports and regularly update the reporting manager.
• Address student questions courteously and escalate complex issues to the relevant departments.

Candidate Profile

• Minimum Education: Completion of Intermediate (12th standard); preference for graduates.
• Open to freshers; prior experience in telecalling, customer service, or educational counseling is beneficial.
• Strong verbal communication skills in English, Telugu, and Hindi.
• Proficient in persuasion, interpersonal relations, and follow-up procedures.
• Basic computer literacy and familiarity with CRM software required.
• Resilience to rejection and goal-driven mindset.
• Exemplary professionalism, punctuality, discipline, and eagerness to learn.

Performance Metrics

• Daily call volume targets.
• Qualified lead generation rates.
• Timeliness of follow-ups.
• Scheduling of campus visits and counseling sessions.
• Conversion ratios from lead to visit and admission.
• Accuracy of CRM records and daily reporting.
• Compliance with performance objectives and academy standards.

Working Conditions and Compensation

• This is a full-time, on-site role at the Hyderabad campus.
• Working hours and weekly holidays follow academy guidelines.
• Compensation includes a fixed monthly salary ranging from 13,000 to 25,000 INR, supplemented by performance incentives.