Telecaller

Job Overview

We are seeking a diligent Telecaller to join our team at D K Enterprises in Jaipur, Rajasthan. The role involves proactive customer communication to confirm orders, appointments, and service details, ensuring seamless coordination and excellent customer service.

Key Responsibilities

• Make outgoing calls to customers for order confirmations and appointment scheduling.
• Collaborate with customers and internal service or delivery teams to guarantee prompt execution.
• Update customers regarding the status of their deliveries or services.
• Organize and verify delivery and service appointments effectively.
• Address and resolve customer queries, concerns, and minor complaints courteously and professionally.
• Conduct follow-up communications post-service to ensure customer satisfaction.
• Coordinate internally to manage and solve delivery or service-related challenges.
• Maintain precise records of calls, appointments, and service statuses.
• Perform follow-up calls to ensure completion of pending services within deadlines.
• Escalate significant customer issues to senior management or team leaders as needed.
• Uphold a courteous, professional, and supportive manner in all customer interactions.