Telecaller

Job Summary

We are seeking a confident and enthusiastic Telecaller to engage with customers through calls, manage lead follow-ups, communicate product and service details, and convert inquiries into sales or appointments.

Key Responsibilities

• Make outbound calls to prospective and current customers.
• Respond to incoming inquiries providing accurate information.
• Explain product/service offerings, pricing, and promotions.
• Use calls and WhatsApp to follow up on leads consistently.
• Maintain detailed records of calls, leads, follow-ups, and conversions.
• Understand customer needs and suggest appropriate solutions.
• Arrange appointments or demonstrations as necessary.
• Meet daily, weekly, and monthly calling and conversion targets.
• Maintain courteous and professional communication with customers.
• Collaborate with sales and management teams to improve lead conversions.

Requirements

• Good communication and interpersonal skills.
• Confident and polite phone etiquette.
• Basic proficiency in Hindi and English.
• Comfortable with WhatsApp and basic computer applications.
• Ability to manage objections and consistently follow up.
• Positive mindset and eagerness to learn.
• Previous telecalling or sales experience preferred but not mandatory.

Preferred Skills

• Lead generation and telecalling expertise.
• Customer handling and sales follow-up skills.
• Basic understanding of computer and CRM tools.
• Effective bilingual communication in Hindi and English.

Compensation and Working Conditions

• Salary range of ₹8000 to ₹10000 per month plus incentives.
• Working hours from 9:30 AM to 6:00 PM.
• Weekly off on Sunday.

Benefits

• Fixed base salary with performance-linked incentives.
• Training and development support.
• Opportunities for professional growth.
• Supportive and professional working environment.