Tele Caller Executive

About Matrix Infotech Solution

Matrix Infotech Solution is a tech service provider focusing on software development, e-commerce platforms, and website design and development. The team comprises experienced IT professionals skilled in using modern tech stacks like ASP.NET, Java, PHP, and databases such as MySQL, SQL, Oracle, and Firebase. Their solutions cater to industries including healthcare, payroll, telephony, and e-commerce, emphasizing customized, cost-effective, high-quality delivery aligned to client business objectives.

Role Overview

This full-time, on-location role based in Defence Colony involves managing inbound and outbound telephonic communication to present company offerings and handle customer questions comprehensively. Duties include documenting calls, updating customer data in internal databases, following up on leads to aid sales/service goals, and collaborating with internal teams to resolve client problems efficiently. The position requires adherence to prescribed scripts and quality standards while ensuring a positive client interaction consistently and meeting defined call volume targets.

Required Qualifications and Skills

• Excellent oral communication with active listening and a professional phone demeanor.
• Customer service aptitude with skill in managing inquiries and concerns courteously and promptly.
• Basic computer skills including data entry, CRM system usage, and email handling.
• Good time management, keen attention to detail, and ability to meet daily/weekly call performance goals.
• Prior experience in telecalling or customer support voice processes is advantageous.
• Availability to work on-site at Defence Colony and effectively coordinate with cross-functional departments.
• Minimum education: high school diploma or equivalent; further education in business, communications, or related fields is a plus.
• Capability to thrive in a fast-paced environment and willingness to engage in ongoing training and skill enhancement.