Technology Support Technician

About the Company

Botnizer specializes in delivering cutting-edge technology solutions tailored for quick service restaurants (QSR) and retail brands across the Middle East, with established operations in Saudi Arabia, Bahrain, Qatar, Oman, and Kuwait. Leveraging over 15 years of practical QSR experience, the team transforms operational obstacles into digital-first growth prospects by developing and implementing advanced drive-thru systems, self-service kiosks, digital signage, and data-driven marketing approaches that boost customer satisfaction and operational efficiency. The company emphasizes collaboration with clients to craft customized strategies that yield measurable business improvements.

Role Overview

The Technology Support Technician will serve as a full-time contributor responsible for delivering technical assistance both remotely and onsite to ensure the continued functionality of hardware and software systems used by QSR and retail customers. Daily duties involve diagnosing and resolving issues related to desktop computers, drive-thru interfaces, kiosks, digital signage solutions, and associated peripherals. This includes performing routine computer repairs and maintenance. The technician will respond to support tickets, guide users in troubleshooting, maintain detailed documentation of incidents, and escalate complex problems to senior technical personnel as necessary.

Collaboration with cross-functional teams is essential to support system deployments, updates, and configuration tasks, ensuring systems operate with minimal disruptions. Providing courteous, clear communication with clients and keeping thorough records of all service activities are integral responsibilities of this position.

Qualifications and Skills

• Proven expertise in technical support and troubleshooting within hardware and software contexts.
• Proficient in repairing and maintaining desktop computers and diagnosing end-user device problems.
• Strong customer service abilities with effective client communication and professional issue resolution.
• Experience or familiarity with QSR or retail technologies, including kiosks, point-of-sale (POS) systems, digital signage, and basic networking concepts, is advantageous.
• Ability to operate independently in a remote work environment, effectively manage tasks, and adhere to structured support protocols.
• Excellent English communication skills, both written and verbal; knowledge of additional local languages is beneficial.
• Possession of relevant technical certifications or diplomas in IT, computer science, or related fields is preferred.
• A valid driving license is required.
• Self-motivated and proactive attitude toward work.