Technology Experience Digital Officer

About Rosewood Doha

Rosewood Doha is a prestigious destination inspired by Qatar's coral reefs, offering ultra-luxury hospitality, residential options, dining experiences, wellness services, retail, and events within a cohesive ecosystem. The property boasts a 155-room hotel, 162 serviced apartments, 276 private residences, diverse restaurants, lounges, event spaces, and exclusive clubs such as Qatar's first members-only social wellness club, Asaya. Since its opening in July 2025, it has garnered multiple international recognitions including from the Michelin Guide and Forbes Travel Guide.

Associate Experience

• Competitive salary and benefits package
• Premium accommodation in key areas like Lusail and the Pearl
• Birthday leave
• Tailored development plans and continuous learning opportunities

Role Overview

The Technology Experience Digital Officer supports digital transformation within hotel operations by enabling digital tools, cloud infrastructure, and user support to enhance operational effectiveness and guest services.

Key Responsibilities

• Support hotel-wide digitalization initiatives including guest platforms, associate tools, reporting dashboards, workflow automation, and productivity solutions.
• Document manual departmental processes and identify efficiency improvements using digital tools and standardized workflows.
• Coordinate testing, gather user feedback, log issues, and assist adoption of digital solutions across various departments.
• Provide basic training and guidance to associates for effective use of digital platforms, aiming to reduce duplicated efforts.
• Assist in managing and monitoring cloud infrastructures such as Azure and Oracle Cloud, supporting automation and resource optimization.
• Execute automation tasks and monitor cloud service availability, alerts, usage, and costs under supervision.
• Offer first-line technical support to associates and guests related to digital platforms, business applications, hardware, software, networking, and telephony.
• Support hospitality systems including PMS, POS, digital signage, in-room technologies, guest internet, and communication tools.
• Help ensure data accuracy via reporting, dashboard checks, digital forms, and post-fix system testing.
• Support automation, reporting, SharePoint lists, Microsoft 365 tools, approval flows, and digital trackers.
• Maintain documentation such as automation guides, test scripts, and support notes.
• Monitor workflows and reports for errors, data gaps, access, and adoption issues, escalating when necessary.
• Assist in digital projects, system upgrades, preventive maintenance, and vendor coordination for cloud or digital solutions.
• Perform other related duties as assigned.

Qualifications and Skills

• Diploma or Bachelor's degree in IT, Computer Science, Information Systems, Digital Business, or related field. Equivalent practical experience also considered.
• 0 to 2 years of experience in IT support, digital systems, automation, reporting, or technology support, preferably in hospitality or service environments.
• Familiarity with Microsoft 365, SharePoint, Forms, Lists, and Power Automate or similar tools preferred.
• Basic understanding of cloud platforms (Azure, Oracle Cloud), monitoring, alerts, usage, and cost management.
• Working knowledge of desktop support, Windows OS, printers, mobile devices, basic networking, business applications, and hotel tech systems.
• Basic comprehension of PMS, POS, guest internet, endpoint security, patching, access management, backups, and IT service desk protocols.
• Capacity to troubleshoot logically, document clearly, and escalate appropriately.
• Awareness of cybersecurity, privacy, asset control, and data protection in hotel environments.
• Strong communication and service orientation skills with ability to explain technical matters to non-technical users.
• Attention to detail in documentation, records, workflows, reports, and support logs.

Preferred Additional Qualifications

• Certifications such as Microsoft Azure Fundamentals, Oracle Cloud Fundamentals, Power Platform, CompTIA, ITIL Foundation, networking, security, or hospitality system training.
• Experience or academic exposure to digitalization, automation, cloud platforms, hotel systems, service desks, or workflow tools.
• Basic scripting, reporting, automation, dashboarding, inventory management, or SharePoint and Power Automate experience.
• Prior involvement with luxury hospitality technology or hotel digital projects preferred.

Competencies

• Guest-centric approach to improve experiences through reliable technology support.
• A digital mindset with eagerness to learn new digital and cloud platforms.
• Drive to complete assigned tasks accurately and promptly.
• Initiative in identifying areas for digital improvement and sharing recommendations.
• Integrity in handling sensitive information and access with confidentiality.
• Adaptability to operational changes, new systems, and fast-paced environments.
• Collaboration skills to work with technology teams, departments, and vendors effectively.

Working Conditions

• Full-time role with possible evening, weekend, or holiday duties based on operational or project needs.
• On-call or shift support for incident or maintenance situations.
• Work in a fast-paced hotel environment requiring problem solving, clear communication, and service focus.
• Frequent interaction with guests, associates, managers, corporate technology teams, and vendors.
• Continuous learning is essential to keep up with evolving technologies and standards.
• Employment contingent on passing background checks.

Experience

0 to 2 years of progressive experience in IT, digital support, automation, cloud fundamentals, reporting, hospitality systems support, or user documentation.