Technical Support Executive

About the Role

We are seeking a dedicated Technical Support Executive to join our Kolkata office on a full-time, on-site basis. This role focuses on providing high-quality voice-based customer support, addressing customer queries promptly, and contributing to business expansion by effectively upselling and cross-selling products and services.

Responsibilities

• Respond to customer inquiries and deliver timely assistance via voice calls.
• Comprehend customer needs and offer suitable solutions accordingly.
• Maintain professionalism in communication to ensure elevated customer satisfaction.
• Recognize and act on opportunities for upselling and cross-selling related products or services.
• Keep accurate customer records while adhering to company processes and policies.
• Meet or exceed specified performance metrics and customer service goals.

Requirements

• One to two years of experience in voice process, BPO, customer support, or related fields.
• Proven experience in upselling or cross-selling is essential.
• Strong verbal communication and interpersonal capabilities.
• Excellent customer management and problem-resolution skills.
• Ability to thrive in a performance-driven environment.
• Preference given to candidates available for immediate joining.

Additional Details

• Shift Timing: 11:00 AM to 7:00 PM
• Working Days: Monday through Saturday
• Weekly Off: Fixed on Sundays
• Interview Process: Conducted face-to-face