Technical Support Engineer
Xylosma Software Private Limited
Bengaluru, Karnataka, India · Full Time
1 applicant
- Experience
- Any
- Salary
- INR 15,000 – INR 20,000 / month
- Openings
- 1
- Posted
- 1 month ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
We are seeking a Technical Support Engineer to join Xylosma Software Private Limited in Bengaluru. This role involves delivering efficient technical assistance to clients through various communication channels including WhatsApp, email, phone, and remote sessions.
Key Responsibilities
- Facilitate onboarding procedures and assist in initial setup processes for clients.
- Troubleshoot and resolve a range of technical issues faced by users.
- Support API and webhook integration processes to enhance product functionality.
- Provide timely, dependable customer service with a focus on quality and reliability.
Additional Information
The role emphasizes prompt and effective problem resolution while maintaining excellent client interaction standards.