Customer Support Executive

About the Role

We are seeking a Customer Support Executive to join our team at Vertex Global Services, located at Silk Board, Novel Tech Park, Bangalore. This role involves working in a semi-voice process to handle customer interactions and provide effective solutions, ensuring customers have a pleasant and satisfactory experience.

Key Responsibilities

• Respond to customer inquiries and issues through designated communication channels.
• Accurately understand and resolve customer problems with suitable solutions.
• Provide customers with precise and helpful information.
• Maintain professionalism and effective communication during interactions.
• Document customer interactions and adhere strictly to the processes and guidelines.

Required Qualifications and Skills

• Excellent communication abilities with persuasive skills.
• Fluent proficiency in English, Hindi, and Kannada languages is mandatory.
• Adaptability to work rotational shifts across day, mid, and night schedules in a 24/7 operational setup.
• Capability to professionally and patiently manage customer complaints and concerns.
• Preference for candidates available to join immediately.

Additional Details

• Work Schedule: Six working days per week with one rotational weekly off.
• Shift Timings: 24/7 rotational shifts covering day, evening, and night hours.
• Location: Silk Board, Novel Tech Park, Bangalore.
• Joining Date: Immediate openings available.
• Compensation: Monthly salary ranges from ₹16,500 to ₹25,000.