Technical Specialist - TASKI

Company Overview

In July 2023, Diversey was acquired by Solenis, merging two industry leaders whose markets complement each other. Solenis specializes in sustainable specialty chemicals for water-centric industries, while Diversey focuses on cleaning, hygiene, and infection prevention solutions. Operating in over 130 countries with 71 manufacturing sites and over 15,000 employees, Solenis was recognized as a US Best Managed Company for the third consecutive year in 2024.

Diversey has a centennial legacy delivering a broad spectrum of cleaning and hygiene products, including patented cleaning agents, dosing and dispensing equipment, floor-care machinery, digital monitoring technologies, alongside advisory and service solutions. Their client sectors range from facility management, building services, foodservice, hospitality, public sector, healthcare, to channel partners. Sustainability is integral, addressing environmental, economic, and social dimensions.

Role Summary

The TASKI Technical Specialist offers pre-sales technical support to sales teams and end customers by assisting with bids, proposals, and project implementation. The role centers on installing and demonstrating products onsite, collaborating with sales for customized recommendations, discovering new sales opportunities, and maintaining expert knowledge of TASKI and competitor equipment.

Key Responsibilities

• Conduct preventive, corrective maintenance, troubleshooting, and repairs on floor care machinery.
• Accurately diagnose faults and deliver effective technical resolutions.
• Handle customer inquiries about service agreements and equipment functionality.
• Keep detailed service records and track equipment reliability.
• Spot and pursue chances to market spare parts, consumables, and service contracts.
• Ensure excellent customer service throughout the service lifecycle.
• Efficiently organize and schedule site visits with meticulous weekly reporting of activities.
• Deliver user training on product features, operation, and correct usage.

Qualifications and Experience

• Mechanical and electrical aptitude with growing experience troubleshooting electronic machinery.
• Relevant industry background enabling effective technical support and guidance to clients.
• Minimum educational qualification: O-Level, Secondary School, Nitec, or Diploma; preferably in Mechanical or Electrical Engineering.
• Preferably 2–3 years in similar technical or service roles.
• Basic computer proficiency for reporting and system maintenance.
• Possession of a valid Class 3 driving license.
• Good command of spoken and written English; proficiency in additional languages is a plus.