Technical Services Engineer - Lunglei, Mizoram

About Dalmia Cement

Established in 1939 by Mr. Jaidayal Dalmia, Dalmia Cement is a pioneering Indian cement company headquartered in New Delhi. Operating as Dalmia Cement (Bharat) Ltd, a fully owned subsidiary of Dalmia Bharat Ltd and listed on major stock exchanges, it runs 15 plants and grinding units across 10 states, producing 43.7 million tons annually. Serving over 22 states with more than 33,000 dealers and sub-dealers, the company is a strong market presence in all regions it operates. Dalmia Cement uniquely maintains a plant in all four key eastern states: West Bengal, Bihar, Jharkhand, and Odisha. Its brand portfolio includes Dalmia Cement, Dalmia DSP, and Konark Cement, offering variants like Portland Pozzolana Cement, Portland Slag Cement, Composite Cement, and Ordinary Portland Cement. Dalmia is India’s top manufacturer of slag cement and a leader in super-speciality cements catering to specialized construction needs such as oil wells, railway sleepers, and airstrips. The company collaborates with engineers nationwide to create customized cement for specific engineering requirements.

Position Summary

The Technical Services Engineer will support sales objectives and market share growth through dealer and construction site engagement in Lunglei, Mizoram. This role involves hands-on field work with dealers, sub-dealers, masons, and contractors, ensuring product quality and technical service excellence.

Key Duties

• Conduct regular visits to dealers and sub-dealers to strengthen relationships and expand reach.
• Facilitate the registration and enrollment of masons and contractors into the company network.
• Promote conversion of construction sites on a dealer and sub-dealer basis.
• Handle and resolve product quality complaints efficiently.
• Provide technical and service support to active construction sites.

Required Knowledge and Skills

• Experience with CRM and sales management software, including Dealer App, ASO App, and SAP.
• Understanding of distribution networks encompassing logistics, supply chain, and distributor relations.
• Financial insight into pricing strategies, cost structures, and profitable deal formulations.
• Strong techno-commercial sales orientation.
• Ability to influence stakeholders such as contractors, engineers, and masons.
• Proven skills in managing customer complaints and addressing technical queries.

Eligibility and Experience

• Educational qualification: Bachelor of Technology or Bachelor of Engineering in any discipline.
• Experience: Minimum 1 year for B.E/B.Tech graduates; minimum 3 years for diploma holders.
• Prior experience in similar roles is essential, preferably within cement, building materials, or construction chemicals sectors.
• Current or past on-roll employment with cement organizations is preferred; off-roll candidates require zero tolerance for harassment clearance.
• Candidates must avoid assignments at construction sites outside the company’s scope.