Technical Service Manager - Network & Wintel

Role Overview

We are seeking an experienced Technical Service Manager specializing in Network and Wintel environments with over 10 years of industry experience. This position is based in Hyderabad, Bangalore, or Delhi NCR with evening shift timing.

Key Responsibilities

• Lead the strategic planning and execution of infrastructure across data centers and cloud platforms including Azure, AWS, and GCP.
• Develop and enforce policies, standards, and best practices to ensure infrastructure reliability, performance, and cost efficiency.
• Manage and guide cross-functional teams spanning Cloud, Backup, Storage, Network, Linux, and IT Service Management domains.
• Handle resource allocation, team performance, and skill development initiatives within the infrastructure division.
• Ensure IT infrastructure and cloud services maintain high availability, scalability, and optimal performance.
• Promote continuous improvement leveraging automation, comprehensive monitoring, and proactive incident management.
• Supervise backup and disaster recovery mechanisms to safeguard data and guarantee business continuity.
• Oversee hybrid environments combining on-premises data centers with public and private cloud infrastructures while driving cost and performance optimizations.
• Assess and recommend adoption of emerging technologies aligning with organizational objectives.
• Implement IT Service Management (ITSM) processes for incident, problem, change, and service request management, ensuring compliance with security and audit standards.
• Collaborate with stakeholders to uphold SLAs and maintain service excellence.
• Lead deployment of advanced observability, monitoring, and logging tools to achieve comprehensive infrastructure visibility and performance tracking.

Required Skills and Experience

• Proven hands-on expertise managing data centers, cloud infrastructure (Azure, AWS, GCP), backup and storage solutions, and network operations.
• Strong understanding of ITIL frameworks and modern observability tools such as Dynatrace, Datadog, and Splunk.
• Demonstrated leadership abilities in managing teams, vendor relations, and leading infrastructure transformation initiatives.
• Excellent communication skills combined with stakeholder management and strategic planning capabilities.

Educational Requirements

Bachelor's degree in Computer Science, Information Technology, or equivalent relevant experience.

Preferred Skills and Qualifications

• Expertise in Network and Wintel environments.
• Familiarity with ITIL, ITSM practices, and incident management processes.