Technical Sales Engineer

Job Overview

This role requires foundational technical expertise to effectively engage with customers and internal teams, manage enquiries, and support sales operations through detailed follow-up and documentation.

Key Responsibilities

• Attend DAP meetings and schedule online meetings with customers.
• Visit customers at their locations and gather information on enquiries.
• Analyze RFQs and communicate requirements to the design team.
• Follow up on payment recoveries based on agreed payment terms.
• Understand purchase order terms and update customers regularly.
• Obtain project leads from customers and relay information to internal teams.
• Maintain enquiry records and update CRM, logging calls and follow-ups.
• Update weekly PRM reports on Google Drive and plan weekly PRM meetings accordingly.
• Coordinate with customers regarding dispatch readiness, ensuring all DAP checklist items are completed before shipment.
• Track payments following dispatch and installation completion.
• Identify new potential customers, add them to the CRM customer list, and conduct mass email marketing campaigns including festival and birthday greetings.
• Follow up on current and previous offers as directed by CRM data.
• Comprehend customer buying motivations to tailor approaches.
• Collaborate with Assembly and Control teams to facilitate trials.
• Conduct online marketing activities based on priority.
• Manage documentation such as NDAs, enquiry diaries, and recovery sheets with visibility updates.
• Negotiate pricing, terms, and conditions with customers.
• Prepare sales reports and quotations for customers.
• Build and sustain customer relationships by clearly explaining product features and benefits.
• Assess client technical requirements and provide appropriate solutions.