Technical Product Support Specialist – Heating, Ventilation & Electrical

Role Overview

As a Technical Product Support Specialist, you will deliver expert technical support and guidance for ATC’s portfolio of heating, ventilation, and electrical products. Your role will involve assisting customers and internal teams by providing precise product advice, technical troubleshooting, and training to ensure excellent service and product knowledge.

Key Responsibilities

• Offer technical support and application consultation to an array of stakeholders including customers, installers, wholesalers, consultants, and sales personnel.
• Handle technical queries through phone and email, aiding in product selection, specifications, issue resolution, and system design inquiries.
• Create technical specification documents, support quotations, and develop AutoCAD drawings where necessary.
• Support sales through providing well-informed product recommendations and customer-focused solutions.
• Help with order administration and processing as needed.
• Design, prepare, and conduct product training sessions for internal teams, sales agents, distributors, and customers across Ireland and the United Kingdom.
• Develop and update training materials, including slide decks, manuals, guides, and video resources.
• Collaborate closely with Sales, Marketing, New Product Development, and Quality departments to maintain accurate technical content, product literature, and training materials.
• Support quality assurance processes by evaluating products, managing Goods for Return assessments, and assisting with relevant technical documentation.
• Provide technical insights for launching new products and contribute to ongoing product enhancement efforts.

Candidate Profile & Skills

Essential Qualities

• Excellent customer service skills accompanied by polished communication and a professional phone manner.
• Strong attention to detail paired with organizational capabilities.
• Ability to clearly articulate technical information to audiences with varied technical knowledge.
• Effective problem-solving abilities combined with keen commercial insight.

Preferred Qualifications

• Possession of an electrical qualification or equivalent technical background.
• Experience with AutoCAD or comparable CAD software.
• Familiarity with ERP systems and the order processing cycle.
• A background in technical sales support.
• Proven experience in delivering product training and presentations.
• Knowledge of electrical, heating, ventilation, or mechanical product systems.