Technical Product Specialist - Signals & API

Role Overview

Within the Monetization Product Operations (MPO) team, our objective is to streamline business interactions with our advertising offerings by architecting and expanding support workflows that address technical challenges in our products. This global team has hubs across Singapore, Japan, China, London, and the US.

TikTok is looking for a Technical Product Specialist to support top advertisers both before and after sales, focusing on pre-sales implementation and troubleshooting. This role requires balancing customer engagement with technical expertise particularly in the areas of Signals/Measurement and API-based monetization products. The position is embedded in MPO and involves partnering closely with sales and product teams within a dynamic, fast-growing setting. The ideal candidate will demonstrate self-drive, strong prioritization abilities, and effective influence over collaborative partners.

Key Responsibilities

• Deliver technical assistance for top-tier advertisers supporting pre- and post-sales phases related to product issues.
• Specialize in Signals and Measurement technologies as well as API monetization product lines to address client challenges.
• Work collaboratively with in-market sales and product teams to ensure smooth deployment and operation of advertising technologies.
• Balance technical troubleshooting with customer service focus to ensure high satisfaction.

Requirements and Qualifications

• Bachelor’s degree in Computer Science, or a related technical discipline, or comparable hands-on experience.
• Proven knowledge working with web technologies such as HTML, CSS, JavaScript, SQL, XML, and familiarity with HTTP protocols, OR substantial customer-facing experience as a Technical Consultant, Support Engineer, or Product Manager.
• Analytical skills to leverage data for problem-solving and generating actionable insights relevant to product performance.
• Hands-on experience with support systems such as Jira, Zendesk, Freshdesk, or Salesforce.
• Preferred: At least 2 years experience in AdTech or digital technology sectors.
• Preferred: Technical track record of driving implementations related to advertising or software products, collaborating directly with clients' technical teams.
• Preferred: Demonstrated success partnering with cross-functional teams including Engineering, Product Marketing, Product Management, and Sales.

About TikTok

TikTok is the global leader in short-form mobile video content, dedicated to inspiring creativity and spreading joy. With headquarters in Los Angeles and Singapore and offices worldwide including London, New York, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo, we connect a diverse global community.

Why Join TikTok

Creativity fuels our mission. Our innovative platform helps people express themselves authentically, discover new content, and form connections. Our diverse and global teams foster value creation, creativity, and joy. We embrace curiosity, humility, resilience, and a proactive "Always Day 1" approach to learn, innovate, and impact our company and users positively. Challenges are seen as growth opportunities in our rapidly evolving tech environment, making TikTok a place where collective progress unlocks limitless potential.

Diversity and Inclusion

TikTok is devoted to cultivating an inclusive environment where every employee's unique skills, experiences, and viewpoints are respected. Reflecting the global communities we serve, we celebrate diversity and strive to ensure all voices are valued and heard.