Technical Client Support Specialist

Overview

Join Paysera Bulgaria as a Technical Client Support Specialist and become a vital part of a forward-thinking, innovation-focused team dedicated to helping clients overcome technical challenges efficiently. This role emphasizes leveraging advanced AI technologies to enhance productivity and support processes while delivering exceptional service.

Primary Responsibilities

• Utilize AI coding models such as OpenAI Codex and Claude along with autonomous AI agents to streamline daily routine tasks and improve workflow efficiency.
• Develop and enhance technical task documentation for development teams, employing AI code analysis for context enrichment.
• Employ AI-powered tools to troubleshoot and resolve straightforward technical issues quickly by debugging and reviewing system logs.
• Manage client communications via email, drafting clear and technically accurate responses with the support of AI assistants.
• Act as a technical consultant to non-technical team members regarding Paysera's service offerings.
• Monitor system performance and promptly report issues or downtimes to IT teams, utilizing AI-driven insights when appropriate.

Required Qualifications

• Proven expertise with AI coding platforms, specifically Codex and Claude, and experience configuring AI agents to resolve technical problems.
• Fundamental knowledge of REST APIs, HTTP requests, and responses essential for managing AI tool integrations and support operations.
• Competency in SQL for crafting and executing database queries.
• Basic debugging skills including identifying and resolving exceptions to verify AI-generated code outputs.
• Familiarity with core web technologies including HTML, JavaScript, and browser development tools.
• Comfortable navigating command line interfaces such as Shell or Terminal.
• Working experience with backend development using PHP; Symfony knowledge is a plus, and Laravel familiarity is relevant.
• English proficiency at an upper-intermediate (B2) level or higher, with precise written skills for AI prompting and clear verbal communication within teams.

Preferred Attributes

• Experience integrating AI coding tools or deploying AI agents in CMS environments such as WordPress, PrestaShop, OpenCart, or Magento.
• Competence with monitoring solutions like Grafana or Graylog.
• Ability to read and produce clear technical documentation.
• Familiarity with version control systems, specifically Git.
• Experience in system administration, especially managing administration panels and user permissions.
• Knowledge of project management platforms such as Jira.
• Skill in translating technical jargon into accessible language for diverse stakeholders including clients, merchants, accountants, and management.
• Willingness and availability to work occasional weekend shifts.