Technical Account Manager, Mandarin Speaking

About Figma

Figma is expanding its team of passionate creators and innovators on a mission to democratize design access. Our platform enables teams to transform ideas into reality — from brainstorming, prototyping, translating designs into code, to AI-enhanced iterations. Figma empowers teams to enhance workflows, accelerate development, and collaborate seamlessly in real time, regardless of location.

Role Overview

We are seeking a Technical Account Manager (TAM) fluent in Mandarin to be a trusted technical consultant for Figma’s largest enterprise clients across APAC and Greater China Region (GCR). This role is pivotal in assisting organizations with adopting, integrating, and scaling Figma in complex technical ecosystems. Positioned at the crossroads of customer success, enterprise architecture, and developer workflows, the TAM will collaborate closely with customer enablement, sales, and product teams to navigate sophisticated projects including identity systems, APIs, system integration, governance, and platform extensibility. The key objective is to mitigate technical risks, gain adoption momentum, and guarantee long-term success for customers.

Key Responsibilities

• Act as a strategic technical consultant, guiding enterprise clients to adopt and scale Figma aligned with their business and technical objectives.
• Lead comprehensive technical assessments of customers’ environments, identify risks or gaps, and offer definitive, actionable recommendations for implementation success.
• Advise clients on enterprise API utilization and system integrations to extend Figma’s functionality within broader tech ecosystems.
• Collaborate with developer teams to optimize design-to-code workflows, including adoption of Dev Mode, extensibility strategies, and emerging platform features like Code to Canvas.
• Conduct technical workshops and training to empower customers to harness advanced platform features confidently.
• Work cross-functionally with sales, customer experience, and product divisions to provide coherent and impactful technical guidance.
• Uncover technical insights and opportunities supporting contract renewals, account expansion, and sustained growth.
• Develop strong relationships with technical stakeholders and executives by articulating technical concepts in terms of business value.

Required Qualifications

• Minimum 5 years’ experience in technical account management, solutions engineering, enterprise customer success, or related technical advisory roles within a SaaS environment.
• Strong knowledge of enterprise systems, API architectures, system integrations, development frameworks, and identity management solutions.
• Experience evaluating and deploying AI-driven enterprise solutions, including architectural analysis, governance, and integration approaches for AI technologies.
• Excellent communication skills capable of engaging both technical and non-technical audiences effectively.
• Consultative mindset with a passion for managing complex stakeholder landscapes and resolving technical challenges.
• Native-level proficiency in Chinese (Mandarin), both written and verbal, with professional working knowledge of English to manage technical engagements in Greater China accounts.

Preferred Qualifications

• Familiarity with Figma or other design and developer collaboration tools.
• Experience engaging with enterprise clients in GCR or APAC regions.
• Knowledge of authoring structured AI guideline or instruction files that direct MCP servers or AI agents, including setting behavioral guardrails and integration standards.
• Background in frontend development or understanding of design-to-code workflows.
• Prior experience delivering technical workshops, enablement sessions, or advisory consulting services.

Equal Opportunity and Accessibility

Figma embraces diversity, equality, and inclusion. We offer equal employment opportunities irrespective of race, gender, religion, nationality, sexual orientation, age, disability, or other legally protected categories. We also provide reasonable accommodations for candidates with disabilities throughout the application and hiring process. Examples of accommodations include accessible interview locations, closed captioning, screen reader-compatible materials, and alternative interview formats.

Additional Information

To maintain the integrity of the hiring process and enhance personal interaction, candidates are expected to keep their cameras on during video interviews. Onboarding for hired candidates must be attended in person at our Singapore office.

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