Team Leader

Overview

As a member of the management team, the Team Leader supports the Store Manager and Assistant Store Manager in managing the everyday retail store functions.

Key Responsibilities

• Guide and oversee store associates providing leadership and support.
• Manage merchandising, including shelf stocking and handling daily shipments.
• Ensure top-level customer service standards are consistently delivered.
• Carry out manager-on-duty obligations such as overseeing breaks, attendance, and time.
• Implement and uphold visual merchandising standards across the store.
• Promptly resolve customer complaints and address issues.
• Maintain a safe and clean store environment.
• Handle cash procedures as well as opening and closing activities when necessary.
• Contribute to inventory management and staff training initiatives.
• Follow up on delegated assignments and support recruitment and performance evaluation processes.

Qualification Requirements

• At least one year of experience working in a retail setting.
• Between one and two years in a leadership or supervisory capacity.
• Aspirations for career advancement within the organization.
• Availability to work flexible schedules including days, evenings, and weekends.
• Strong communication abilities paired with leadership skills.
• Capability to juggle multiple tasks and prioritize effectively in a busy environment.

Benefits and Work Environment

• A varied and motivating workplace setting.
• Competitive salary along with a benefits package.
• Company pension plan with matching contributions.
• Customized onboarding and training program to support new hires.
• Potential for career growth within the company.
• Full-time status requires working at least 25 hours per week over 16 consecutive weeks, with a one-week allowance for fewer hours.

Additional Information

The recruitment process is aided by artificial intelligence as a support tool; however, all final hiring decisions are made by human recruiters.