Team Leader

Role Overview

The Team Leader, a key member of the store management team at Dollarama, supports both the Store Manager and Assistant Store Manager in managing daily retail store functions effectively.

Daily Responsibilities

• Guide and supervise store associates by providing leadership and support.
• Manage store merchandising, including stocking shelves and handling shipments by unpacking and organizing products.
• Ensure the highest standards of customer service are consistently delivered.
• Execute manager-on-duty tasks such as overseeing staff breaks and managing attendance records.
• Maintain established visual merchandising standards within the store.
• Handle customer complaints professionally and resolve issues promptly to ensure satisfaction.
• Uphold store health and safety regulations and keep the premises clean.
• Perform cash handling responsibilities along with opening and closing the store when required.
• Participate actively in inventory checks and support employee training initiatives.
• Follow up on delegated tasks and assist with recruitment and employee performance evaluation.

Candidate Requirements

• At least one year of experience working in retail.
• Between one and two years in a supervisory or leadership position.
• Motivated to develop a career and advance within the organization.
• Availability to work flexible hours including days, evenings, and weekends.
• Effective leadership capabilities paired with strong communication skills.
• Ability to handle multiple responsibilities and prioritize tasks in a busy retail environment.

Benefits and Work Environment

• Engaging and varied workplace atmosphere.
• Competitive pay along with a benefits package exclusive to full-time staff.
• Company-sponsored pension scheme matched contributions.
• Custom-designed training and onboarding program to ensure smooth integration.
• Opportunities for career advancement within Dollarama.
• Full-time status considered after working at least 25 hours per week for 16 consecutive weeks, with a one-week grace period below 25 hours.

Additional Information

Artificial intelligence tools are used only to assist in candidate evaluation and do not make hiring decisions, which are always finalized by human recruiters.