Team Leader

About the Company

Qdigi Services Limited, operating as Onsitego, is a leading Indian after-sales support firm headquartered in Noida. Established as a public limited company in July 2012, the company specializes in servicing handheld devices including mobile phones, tablets, and cameras, along with various consumer electronics and durable goods such as air conditioners, televisions, washing machines, refrigerators, microwaves, and water purifiers.

Job Overview and Responsibilities

The role of Team Leader involves managing service partner operations across several locations including Mumbai, Bhopal, Ahmedabad, Noida, Bangalore, Chennai, Cochin, Hyderabad, Bandigarh, Patna/Ranchi, and Kolkata. Key duties include:

• Performing daily follow-ups with Authorized Service Partners (ASP) to track open service calls and ensure they are properly closed in the system.
• Tracking and coordinating daily returns of defective and good inventory with ASPs.
• Monitoring Key Performance Indicators (KPIs) and Net Promoter Score (NPS) for assigned ASPs.
• Ensuring ASPs align with processes for same-day part ordering, Goods Receipt Note (GRN) of parts, and their consumption in the CRM system.
• Collaborating with brand teams and Head Office to resolve ongoing concerns related to service delivery or parts.
• Coordinating with Head Office regarding billing and payment-related matters for ASPs.
• Conducting weekly inventory audits of ASPs and updating status reports to Area Service Managers (ASM).
• Managing documentation for vendor code openings for all newly appointed ASPs.
• Ensuring timely submission of service and parts invoices by ASPs.