G
Team Lead - Customer Service (Inbound)
Greater Lucknow Area · Full Time
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- Experience
- 2+ yrs
- Salary
- INR 28,000 – INR 28,000 / month
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- Graduate
- Resume
- Required to apply
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Job description
Overview
We are seeking a dedicated Team Lead to oversee inbound customer service operations at our Lucknow location. The role involves managing a team, ensuring service quality, and achieving performance goals. This position offers a path for growth within a corporate framework.
Key Responsibilities
- Manage and supervise inbound customer service activities.
- Maintain quality and meet established performance benchmarks.
- Conduct training and coaching sessions for team members.
- Deliver constructive feedback to boost team performance.
Requirements
- Graduation degree is mandatory.
- At least two years of experience as a Team Lead in inbound customer service.
- Excellent communication skills, equivalent to Versant Level 4.
- Proven ability to lead and motivate a team effectively.
Shift Information
- Rotational shifts of 9 hours each.
- One weekly rotational day off.
Minimum education
Bachelor's Degree
Skills
How they work
Communication
Teamwork & Collaboration
Leadership
Motivation