Systems Administrator / IT Support Engineer

About the Role

NeoWork is seeking a Systems Administrator and IT Support Engineer to join their expanding IT team supporting a multi-state organization with 500 users across 10 locations and a hybrid work model. This role offers an opportunity for an ambitious IT professional to handle complex Tier 2 support tasks while gaining extensive infrastructure administration experience.

Key Objectives

• Effectively resolve Tier 2 technical issues with minimal oversight
• Serve as a trusted escalation resource for IT Support Technicians
• Manage Microsoft 365 and Intune environments independently
• Participate in server, networking, cybersecurity, and automation projects
• Take ownership of IT systems, support results, and assigned infrastructure assignments
• Enhance department documentation and operational maturity

Primary Responsibilities

• Provide advanced technical support including troubleshooting hardware, software, operating systems, mobile devices, and network connectivity
• Support engineering and business users with complex technical issues
• Manage incident resolution with excellent communication and serve as after-hours support when required
• Mentor Tier 1 staff and guide technical processes
• Administer Microsoft 365 E5 services such as Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Copilot
• Manage identity solutions including Entra ID, Hybrid Active Directory, Conditional Access, MFA, Self-Service Password Reset, and compliance
• Handle user lifecycle management activities and maintain security and access permissions
• Oversee endpoint management via Microsoft Intune and Windows Autopilot, including Windows 11 device deployments and policy compliance
• Support server environments including Windows Server, Dell Hyper-V clusters, Active Directory, DNS, DHCP, Group Policy, and enterprise storage systems
• Assist disaster recovery efforts and maintain infrastructure health monitoring
• Contribute to cybersecurity by managing Microsoft Defender, endpoint security, threat remediation, phishing investigations, vulnerability remediation, audits, and policy reviews
• Troubleshoot network technologies including DNS, DHCP, TCP/IP, wireless, VPNs, and Cisco infrastructure; support WAN connectivity and vendor coordination
• Create PowerShell scripts for automation and improve IT service delivery and documentation

Candidate Requirements

• 3 to 5 years of progressive IT experience, with at least 2 years supporting Microsoft 365 environments
• Background in Tier 2 Help Desk, Systems Administration, or Infrastructure Support
• Experience supporting hybrid and remote workforces
• Proficient with Windows 10/11, Microsoft 365, Active Directory, Entra ID, Intune, Autopilot, Exchange Online, Teams, and SharePoint basics
• Competency in DNS/DHCP troubleshooting, Group Policy, VPN technologies, PowerShell scripting, and endpoint security management
• Strong communication skills, customer service orientation, prioritization ability, and technical curiosity

Preferred Qualifications

• Microsoft 365 Administrator certification
• AZ-900 or SC-900 certifications
• CompTIA Network+ or Security+
• ITIL Foundation certification
• Experience with Hyper-V, Dell server infrastructure, Cisco networking, Defender for Endpoint, CrowdStrike, Freshservice, Zabbix Monitoring
• Familiarity with Apple Business Manager, Android Enterprise, Microsoft Copilot, and PowerShell automation

Benefits and Compensation

• Contractor health insurance coverage
• Additional holiday pay
• Work hours mostly align with US business hours with some flexibility
• Mental health days to support well-being
• Performance-based bonuses alongside base salary
• Annual reviews and appraisal process
• Opportunities for career advancement
• Salary range: $2600 to $3100 monthly depending on experience