Support Services Supervisor

Overview

We seek a diligent Support Services Supervisor based in Riyadh, Saudi Arabia, to lead and coordinate various support functions such as warehouse management, vehicle fleet oversight, employee housing, and administrative support. This full-time role requires ensuring efficient daily operations, maintaining safety and compliance, and fostering continuous improvements in support processes.

Key Responsibilities

• Supervise support staff by managing schedules, shifts, performance evaluations, discipline, and onboarding new team members.
• Provide administrative assistance by addressing logistical requests from internal departments promptly to ensure satisfaction.
• Manage warehouse activities including receipt, issuance, storage of materials, performing regular inventory checks, and overseeing stock replenishment.
• Oversee the fleet by ensuring vehicle maintenance, accident reporting, insurance claims handling, license and registration renewals, as well as monitoring fuel consumption and driver logs.
• Maintain employee housing facilities ensuring readiness, upkeep, safety compliance, record management, and resident issue resolution.
• Compile comprehensive daily, weekly, and monthly operational reports covering warehouse, fleet, and housing metrics, incident logs, insurance claims, and provide key performance indicators with recommendations.
• Administer vendor and contract management by supervising agreements with external service providers and ensuring compliance.
• Assist in budgeting processes related to warehouse, fleet, and housing to align expenditures with financial plans.
• Ensure all operational sites adhere strictly to occupational health and safety regulations.
• Identify, propose, and implement process enhancements to optimize efficiency and reduce costs.
• Lead emergency responses concerning warehouse, fleet, or housing issues effectively.

Requirements and Qualifications

• Possess a Bachelor's degree in Business Administration or a related discipline.
• Have between 3 to 5 years of relevant experience in support services, general administration, or a similar area, ideally with prior supervisory responsibilities.
• Exhibit strong leadership qualities and supervisory capabilities.
• Demonstrate excellent organizational skills and the capacity to manage multiple concurrent operations.
• Possess knowledge of insurance policies and accident claims procedures.
• Be proficient in Microsoft Office applications, particularly Excel and Word; familiarity with warehouse or fleet management software is advantageous.
• Show effective communication and negotiation skills with vendors and insurance companies.
• Be fluent in Arabic; English language skills are preferred.
• Capable of handling pressure and emergency situations efficiently.
• Detail-oriented, disciplined, responsible, and accountable.
• Willingness to travel to various operational sites including warehouses, housing, and fleet locations.
• Self-driven with the ability to work with minimal supervision.