Support Services Manager

Overview

The Support Services Manager will report directly to the CEO/General Manager and lead the Administration, Procurement, Fleet & Transportation, Maintenance, Weapons, and Warehouse departments. This role is key to driving the operational effectiveness of support services, ensuring timely delivery, cost control, asset protection, and adherence to all company and regulatory standards.

Primary Responsibilities

• Direct and supervise all support services departments to meet their operational targets.
• Manage procurement processes, supplier relationships, purchasing activities, and implement cost optimization measures.
• Ensure availability, efficient utilization, maintenance, licensing, and cost control of the company fleet.
• Oversee preventive and corrective maintenance for company facilities, equipment, and vehicles.
• Maintain strict control over the management, custody, inventory accuracy, and regulatory compliance concerning weapons and ammunition.
• Supervise warehouse operations, maintaining stock availability, accurate inventory records, and safeguarding assets.
• Ensure administrative services effectively support corporate departments, branches, and projects.
• Develop, implement, and monitor Support Services budgets while identifying opportunities to reduce costs.
• Guarantee compliance with company policies, internal controls, audits, and applicable regulations.
• Set departmental KPIs, continuously monitor performance, and report key findings, risks, and challenges to senior management.

Key Performance Indicators

• Adherence to budget and execution of cost-saving initiatives.
• Fleet operational readiness and availability.
• Completion rates of maintenance tasks.
• Accuracy in inventory tracking.
• Supplier performance metrics.
• Availability of essential supplies.
• Compliance with regulatory requirements.
• Speed and effectiveness of service response.
• Internal customer satisfaction levels.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Engineering, Logistics, Supply Chain Management, or related field.
• At least 10 years of relevant experience, with a minimum of 5 years in senior management or leadership positions.
• Proven capability managing multiple support or operational functions, including budget oversight, supplier relations, and contract management.
• Previous experience in security firms or managing multi-site/project environments is advantageous.

Essential Skills

• Strong leadership and operational planning capabilities.
• Expertise in cost management and procurement strategies.
• Fleet and inventory management proficiency.
• Effective negotiation and problem-solving skills.
• Risk management experience and report generation.
• Familiarity with ERP systems and proficiency in Microsoft Office applications.