Supervisor Hotel Operations (m/f/d)

About Ruby Group

Ruby Group is an innovative and rapidly expanding hospitality company operating in several exciting European locations, with a philosophy centered on Lean Luxury to offer contemporary, affordable luxury experiences. The company values personality, creativity, and a culture of teamwork where every individual contributes to a vibrant workplace environment.

Role Overview

As a Supervisor of Hotel Operations at Ruby, you will play a key role leading shifts across various departments including the bar, service, and front office. This role demands a hands-on approach to ensure smooth operation and a seamless guest experience aligned with Ruby's quality and hygiene standards.

Key Responsibilities

• Lead, supervise, and actively participate during shifts in various service areas to maintain operational flow.
• Ensure consistent adherence to service quality and hygiene protocols with meticulous attention to detail.
• Oversee the training, coaching, and smooth onboarding of new team members to uphold excellence.
• Manage internal communication to guarantee information is effectively shared among team members.
• Address guest feedback promptly and efficiently to enhance customer satisfaction.
• Share local knowledge and insider tips to help guests feel welcome and at home from arrival through departure.

Candidate Profile and Requirements

• Proven experience in a similar supervisor role within hospitality, preferably in lifestyle or trendy hotel environments.
• Availability and flexibility to work shifts as required.
• Strong reliability, multitasking ability, and eagerness to learn continuously.
• Confident demeanor coupled with a joyful, positive attitude and a good sense of humor.
• Experience working with diverse, international, and demanding guests, employing tactful and intelligent interaction strategies.
• Fluency in English is essential for effective communication.

Benefits and Perks

• Freedom to express your personality at work, including options for unique personal style such as tattoos or hair color.
• A collaborative and friendly team atmosphere with regular team events.
• Reduced working hours for full-time roles (35 hours per week) without compromising on pay.
• Support for personal fitness and sports programs offered by the company.
• Exclusive staff discounts for you and a travel companion.
• Mobility allowance to support commuting and travel expenses.
• Opportunities for additional earnings via profit-sharing schemes, talent scouting, and positive guest reviews.
• Professional growth through targeted training, coaching, and mentoring programs.
• Commitment to innovation with a focus on Lean Luxury, paperless and cashless processes.

Diversity, Equity and Inclusion

Ruby values diversity and promotes an inclusive culture where individuals are free to express themselves regardless of who they love, their preferred pronouns, cultural heritage, or religious beliefs. Discrimination, including racism, sexism, heterosexism, antisemitism, and related prejudices, is strictly not tolerated.

Additional Information

The recruitment team is available for inquiries. Contact information: jobs@ruby-hotels.com or phone +49 89 125 095 220.