Supervisor

About Pandora

Pandora stands as the globe's foremost jewellery brand, dedicated to designing, manufacturing, and marketing accessible luxury jewellery crafted from premium materials. Every item is meant to inspire individual expression, enabling people to narrate their stories and passions through meaningful pieces. Operating in over 100 countries, Pandora boasts more than 2,700 concept stores and 6,800 points of sale. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and exclusively uses recycled silver and gold. With a firm commitment to sustainability, Pandora aims to reduce greenhouse gas emissions by 50% across its value chain by 2030. The company reported a revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Role Overview

As a Supervisor at Pandora, you'll manage daily retail operations on a busy sales floor, inspiring and guiding your sales team to excel in their targets while delivering exceptional customer experiences. This leadership position demands enthusiasm for people and performance, thriving in a dynamic retail setting, and embodying Pandora’s core values – Dream, Dare, Care, and Deliver.

Key Responsibilities

• Conduct daily team briefings to communicate store KPIs and encourage the workforce to surpass targets.
• Lead by example in delivering outstanding customer service through demonstrating the brand’s selling processes.
• Oversee store visual merchandising to ensure commercial appeal and brand consistency.
• Monitor sales metrics actively, providing support to ensure team success.
• Manage escalated customer complaints professionally and empathetically.
• Engage personally with customers to build brand loyalty, addressing inquiries and tailoring service to individual needs.
• Utilize in-depth product knowledge and storytelling to create memorable shopping experiences centered on Pandora’s sustainability, design, and craftsmanship.
• Achieve and exceed personal and store sales goals by applying effective sales techniques focused on upselling, transactions per customer, average transaction value, conversion, and productivity.
• Function as a store keyholder, executing opening and closing procedures accurately.
• Handle till reconciliation and cashing up procedures efficiently.
• Support store management with administrative tasks including recruitment, investigations, and disciplinary actions as necessary.
• Assist with receiving and storing product and point-of-sale materials appropriately.
• Operate the till system, manage financial transactions including returns and exchanges, and handle team escalations.
• Maintain vigilance on the sales floor, adhering to company security policies to ensure safety for all staff and customers.

Candidate Profile

The ideal candidate will be a dedicated brand ambassador and team leader, capable of fostering a high-performing sales environment while maintaining excellent customer service standards. Previous experience with renowned retail or consumer product brands is advantageous. Whether you are currently a senior sales assistant or an existing supervisor aiming to advance your career, this role offers a compelling opportunity.

Essential Attributes

• Demonstrated success in driving sales growth and profitability.
• A passion for cultivating a culture centered on exceptional customer service.
• Effective communication skills for coaching and motivating a sales team.
• Flexibility and confidence in adapting to fast-moving and changing retail demands.
• Positive attitude paired with genuine enthusiasm for Pandora products and values.
• Strong motivation to achieve and surpass KPIs and sales targets.
• Professional appearance and a genuine interest in retail and desirable products.

Work Schedule and Compensation

The position is permanent and requires covering 40 hours weekly. Scheduling includes workdays from Monday through Sunday. The hourly remuneration stands at £14.80. Benefits feature a monthly bonus scheme offering 10% to 20% bonuses upon meeting and exceeding sales goals, a generous employee discount, annual jewellery uniform allowance, and additional attractive perks.

Additional Benefits

• Highly competitive hourly wage.
• Monthly bonus potential, starting at 10% with scope for 20% upon exceeding targets.
• An allowance for jewellery uniforms to support individual style.
• Employee discounts for personal and family purchases.
• Access to a “wear box” granting select jewellery pieces for work shifts.
• Exclusive discounts across retail, hospitality, and entertainment sectors.
• Comprehensive support services through the 'Retail Trust' program offering health, wellbeing, financial, and legal assistance for employees and their families.
• Regular team parties, incentives, and gift opportunities.
• Clear pathways for career growth and ongoing training support.

Diversity and Inclusion

Pandora promotes a transparent and equitable recruitment process ensuring all applicants can showcase their skills without barriers, including avoiding providing identity-specific information such as photos or age at application. Candidates requesting reasonable accommodations for interviews are encouraged to notify promptly.

Working Days

Working days will span every day of the week from Monday to Sunday based on scheduling requirements.