Assistant Store Manager - Pandora

Company Overview

Pandora is recognized as the world's largest jewellery brand, specializing in designing, crafting, and marketing accessible luxury jewellery made with premium materials. With a presence in over 100 countries and 6,800 points of sale, including 2,700 concept stores, Pandora emphasizes self-expression through meaningful pieces. The company employs 37,000 individuals globally and commits to sustainability by using only recycled silver and gold and aims to cut greenhouse gas emissions by half by 2030.

Role Summary

We are seeking an Assistant Store Manager to play a critical role in supporting the Store Manager in driving commercial success, managing retail operations, and motivating the team towards surpassing targets while delivering outstanding customer service. This is a full-time position based in Enfield, UK, with a 40-hour workweek spanning all days Monday to Sunday. The salary range is between £25,000 to £42,600 per annum, accompanied by a monthly bonus scheme, generous employee discount, and a jewellery uniform allowance.

Key Responsibilities

• Monitor and analyze sales data, KPIs, and customer feedback to inform business decisions and optimize store performance.
• Assist in executing business strategies alongside the Store Manager to meet and exceed sales targets.
• Ensure visual merchandising aligns with brand standards and maximizes commercial appeal.
• Lead and nurture a diverse, inclusive, and motivated team; provide clear communication, constructive feedback, and development conversations.
• Act as a role model embodying Pandora’s core values of Dream, Dare, Care, and Deliver.
• Serve as a brand ambassador on the sales floor with deep product knowledge and storytelling to create personalized customer experiences.
• Coach the team on the signature selling process and maintain high customer service standards, managing escalated concerns with professionalism.
• Support daily store operations including staff scheduling, stock and till management, security, health and safety, and compliance.
• Align staffing plans with business requirements and seasonal demand to maintain operational excellence.

Candidate Profile

• Proven capabilities in driving store sales and profitability within retail, preferably with experience in leading brands or premium consumer products.
• Strong passion for delivering exceptional customer service and building high-performing teams.
• Excellent communication, organization, multitasking, and adaptability skills to navigate shifting business priorities.
• Positive, energetic, and enthusiastic about Pandora’s products and core values.
• Growth-oriented mindset that welcomes feedback, embraces change, and strives for continuous improvement.
• Professional appearance with an affinity for desirable retail products.

Benefits and Perks

• Highly competitive base salary with monthly bonuses up to 20% for exceeding targets.
• Jewellery uniform allowance to support personal style and expression.
• Substantial employee discounts to enjoy Pandora products personally and for loved ones.
• Access to a jewellery “wear box” to select items for use during work shifts.
• Exclusive discounts across retail, hospitality, and entertainment sectors through an online platform.
• Comprehensive health, financial, and legal support for employees and their families via Retail Trust.
• Regular company events, incentives, and gifts throughout the year.
• Clear paths for career development and training opportunities.

Working Conditions

This is a permanent, full-time role requiring work across all days of the week. Candidates must be flexible and open to varied shifts to support store operations effectively.

Additional Information

Pandora fosters equitable hiring practices and encourages all applicants to submit identity-neutral applications. Reasonable accommodations can be arranged for interviews upon request.