SuccessFactors Support Analyst

About Foodstuffs North Island

Foodstuffs North Island Limited operates prominent New Zealand supermarkets such as New World, PAK’nSAVE, and Four Square. With over 300 stores and more than 27,000 employees (known as Foodies) across New Zealand's North Island, this locally owned cooperative values its people as unique treasures and reflects the communities it serves.

The Support Centre includes over 1,000 employees, with more than 300 IT professionals maintaining essential systems and ensuring smooth operational functions.

Role Summary

As a SuccessFactors Support Analyst on a 12-month fixed-term contract, you will join the Business Systems & Platform Team, playing a vital role in enhancing and supporting HR technologies that impact the employee experience across the organization.

Your main responsibility will be to provide daily functional support for the SAP SuccessFactors platform, ensuring the HR systems remain stable, secure, reliable, and user-friendly.

Collaboration will be crucial as you work across HR, Payroll, Technology teams, and external partners to troubleshoot issues, refine processes, support software releases, and sustain high data quality for employees.

Key Responsibilities

• Deliver functional support across SAP SuccessFactors and related HR systems.
• Manage incidents, service requests, and minor system enhancements effectively.
• Diagnose problems concerning configuration, workflows, business rules, permissions, data integrity, and reporting.
• Assist with software releases including user acceptance testing (UAT), regression testing, and validation after deployment.
• Partner with business and technical units to identify root causes and implement suitable solutions.
• Maintain and update documentation, knowledge base articles, and support procedures.
• Identify patterns of recurring issues and propose continuous improvement opportunities.

Benefits Provided

• Access to internal training and development programs along with flu vaccinations and social groups (referred to as Tribes).
• Flexible work arrangements, a personal day off on birthdays, and long service leave eligibility.
• Complimentary parking with over 1,000 spots including electric vehicle charging points.
• On-site café offering subsidized meals, mini mart availability, and a 5% discount at retail stores.

Candidate Profile

• Practical experience supporting SAP SuccessFactors or equivalent HRIS systems.
• A strong grasp of HR processes and employee lifecycle management.
• Familiarity with incident, problem, and service request management methods.
• Capability to troubleshoot configurations, workflows, rules, permissions, and data discrepancies.
• Exposure to UAT, testing cycles, production support, and software release procedures.
• Excellent analytical thinking and problem-solving abilities.
• Knowledge of SuccessFactors modules such as Employee Central, Payroll, Onboarding, Performance, Compensation, or People Analytics.
• Experience integrating SuccessFactors with other systems, including SAP Cloud Platform Integration (CPI).
• Strong communication and stakeholder management skills.
• Ability to effectively collaborate across business, technology, and vendor teams.
• Proficiency with tools like JIRA, ServiceNow, and Microsoft 365 or their equivalents.

Diversity & Inclusion Commitment

Foodstuffs North Island values diversity and inclusivity, encouraging applicants from diverse backgrounds including those with disabilities, health or mental health needs, or neurodiversity. Accessibility support is available throughout the recruitment process upon request.

Additional Information

Artificial intelligence (AI) tools may be utilized in certain recruitment stages to assist in reviewing applications and analyzing resumes. These tools support but do not replace human decision-making in hiring.