Strategic Customer Director

About the Role

Join DHL Global Forwarding, a leading international logistics company present in over 220 countries. As the strategic arm in air, ocean, and road freight, we provide standardized and highly specialized end-to-end transport solutions to a diverse global clientele. We are actively seeking a Strategic Customer Director in Dammam, Saudi Arabia, who will play a pivotal role in defining and driving sales strategy within a focused sector, aligning with corporate objectives and financial targets.

Key Responsibilities

• Develop and implement sales strategies for a specific sector in alignment with overall business goals and group policies.
• Oversee and ensure the execution of sales targets within the sector.
• Manage highly strategic initiatives with considerable impact on business outcomes and risk management.
• Lead efforts in market acquisition, customer retention, and maximizing profitability for the sector.
• Approve sector pricing policies, product mixes, and branding strategies.
• Support customer engagement strategies, negotiate contracts, and oversee supply chain strategies.
• Identify improvement opportunities through pipeline analysis in collaboration with sales effectiveness teams.
• Evaluate key technologies and market trends to adapt sales functions accordingly.
• Monitor competitive landscape and share best practices among relevant parties.
• Establish effective systems and infrastructure to optimize sales performance and resource use.
• Report on sales performance and implement performance management processes.
• Lead sales strategy development projects and embed world-class sales practices.
• Analyze complex problems and innovate improvements in sales methods and operations.
• Negotiate and approve critical agreements internally and with external parties.
• Provide leadership, coaching, and development for the sector’s sales team.
• Foster strong relationships with senior leaders within DHL and external partners.
• Promote cooperation to deliver integrated solutions and lead multiple managerial teams.
• Ensure effective talent selection and leadership within the organization.

Qualifications & Requirements

• Master's degree required.
• Over 10 years of relevant experience in strategic sales or related fields.

What We Offer

• Opportunity to contribute ideas and skills in a global company focused on shared goals.
• Prospects for career advancement.
• Competitive remuneration package.

About DHL Global Forwarding

DHL Global Forwarding operates under Deutsche Post DHL, the premier global logistics provider with presence in over 220 countries. We are recognized as a top employer and prioritize creating a positive workplace, encouraging both personal and professional growth. A special focus is laid on advancing talented women as part of our DGF Strategy 2025. Our vision, mission, and values underscore our commitment to excellence, connectivity, respect, and responsible leadership.

We pride ourselves on having the largest network with over 30,000 dedicated employees, efficient processes, prompt response times, and superior customer service. DHL Global Forwarding is an equal opportunity employer embracing diversity and inclusiveness in all hiring decisions.