Strategic Account Manager

About the Role

FLNT is revolutionizing Australia's commercial property market by providing Leaseinfo, the largest retail lease database used by over 130 retailers and landlords nationwide. As many commercial property operations still rely on outdated methods like spreadsheets and PDFs, FLNT is transforming this landscape through its innovative data platform.

We are seeking a Strategic Account Manager to manage client relationships and ensure their successful adoption of our platform. This is a full-time, on-site position based in Sydney CBD.

Primary Responsibilities

• Serve as the primary contact for a portfolio of commercial real estate clients.
• Onboard new clients to actively engage with the platform beyond initial login.
• Conduct regular check-ins and business reviews to proactively address client needs.
• Collaborate with the sales team by assisting in demos, proposals, and account strategy.
• Convey client feedback and market insights to product and data teams to drive improvements.
• Represent FLNT at relevant industry events.

Candidate Profile

• Minimum of three years' experience in account management, client success, or relationship management, preferably within SaaS, proptech, or commercial real estate sectors.
• Proven ability to manage a B2B client portfolio while meeting retention and revenue goals.
• Skillful in communicating data insights effectively to clients without technical backgrounds.
• Possesses strong commercial acumen with a consultative and proactive approach.
• Adaptable to a dynamic work environment with evolving products.
• Experience in leasing or lease accounting is advantageous but not mandatory.

Advantages of Joining FLNT

• Manage a clearly defined client portfolio with the opportunity to influence the product development roadmap directly.
• Work with established products supported by a prestigious client base and scope for substantial growth.
• Join a compact team where contributions are visible and suggestions are integrated into the product.