- Experience
- 7+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- Work from home
- Resume
- Required to apply
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Job description
About Sardine
Sardine is a leading platform specializing in fighting financial crime through integrated risk management solutions. Our platform combines data across risk teams to prevent fraud in real-time, combat AI-enabled attacks, and automate fraud and AML operations. Our risk consortium includes over 6 billion profiled devices, 800 million consumers, and 3 million businesses globally, with clients like FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com relying on our technology to secure their offerings.
Our Work Culture
- Our offices are located in the Bay Area, NYC, Austin, Toronto, and São Paulo, yet we operate with a remote-first mindset that encourages working from anywhere.
- We seek driven, self-starting professionals who demonstrate ownership and have a strong growth mindset.
- We prioritize performance and outcomes over time spent working, respecting personal commitments such as family, appointments, and social events.
Position Location
- Remote role based in Dubai, UAE.
- Opportunity to work from any environment—home, beach, mountain, cafe, wherever you are most productive.
Role Overview
As Sardine expands its customer base and roadmap execution, we are forming an exceptional customer success team focused on our fraud, payments, and compliance product lines. The Strategic Account Manager will be the main client liaison, responsible for optimizing product value and collaborating closely with internal teams such as risk analytics, data science, integrations, and product management to meet customer requirements concerning risk, fraud, compliance, and payments.
Key Responsibilities
- Serve as the primary contact for assigned customers, addressing both daily issues and strategic opportunities to maximize the return on investment with Sardine.
- Develop a deep understanding of our products, technology, and strategic goals to communicate them effectively to clients.
- Convert complex technological challenges into straightforward, actionable solutions, managing both internal and external stakeholders throughout the process.
- Provide expert advice on fraud prevention and compliance best practices.
- Establish, track, and report key performance indicators to clients.
- Engage in strategic analysis and long-term planning to support company growth.
- Collaborate with risk analytics teams to identify emerging fraud trends and relay these insights to customers proactively.
Candidate Requirements
- At least 7 years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS environments, with knowledge of API integrations.
- Background in fraud, payments, compliance, fintech, or AML/KYC domains.
- Preferred experience within the banking sector.
- Strong presentation abilities suitable for both virtual and in-person meetings across multiple stakeholders.
- Proven customer-facing experience, ideally with technical products.
- Excellent project management skills with capability to harmonize multiple inputs and stakeholder needs.
- Proficiency in business intelligence tools for data analysis.
- Exceptional analytical aptitude, skilled at numerical data interpretation and insight generation.
- Ability to translate strategic concepts into clear, actionable plans and deliverables.
- Natural aptitude for relationship building and effective collaboration.
- Innovative mindset focused on improving operational processes continuously.
- Passion for enhancing customer efficiency and satisfaction.
Benefits
- Competitive payment package including cash and equity options.
- Early exercise options on all equity grants, including pre-vested shares.
- Flexible remote work policy supporting work from any location worldwide.
- Generous paid time off policy and year-end holidays.
- Health, dental, and vision insurance coverage available for employees and their dependents (applicable in US and Canada).
- Employer matching contributions to retirement plans (401k/RRSP) at 4% in US and Canada.
- Provision of MacBook Pro delivered directly to your home.
- One-time home office setup stipend for desk, chair, monitors, etc.
- Monthly allowances for meals and social meet-ups.
- Annual stipends for health/wellness and professional development.
Additional Information
Join a thriving and fast-growing company with a global professional team, ideal for those seeking a meaningful and fulfilling career. Sardine values your privacy and processes personal information in compliance with applicable rules and regulations for applicants and employees.