Strategic Account Manager

About GFT Technologies

GFT Technologies is a global digital transformation company focused on artificial intelligence. We create advanced data and AI solutions, update technology systems, and develop next-generation core platforms for leading companies in banking, insurance, manufacturing, and robotics. With over 12,000 technology experts in more than 20 countries, we deliver responsible AI-driven services combining technical excellence, efficient delivery, and cost effectiveness.

Role Overview

We are looking for an energetic and detail-conscious Account Manager to join our team in Singapore. This individual will manage a portfolio of existing client accounts, ensuring high levels of customer satisfaction, supporting all account-related activities, and spotting opportunities to expand and grow accounts.

Key Duties

• Manage and develop relationships with assigned client accounts.
• Act as the main contact for daily client interactions and operational issues.
• Support contract renewals, pricing discussions, and commercial negotiations.
• Monitor account performance to ensure contractual commitments and service levels are met.
• Collaborate with delivery, operations, and leadership teams to resolve client concerns and enhance satisfaction.
• Analyze financials, utilization, and service results to identify potential risks and opportunities.
• Develop opportunities for upselling, cross-selling, and expanding account business.
• Compile account reports, forecasts, business reviews, and renewal strategies.
• Assist the Strategic Accounts team in executing growth and account plans.
• Maintain precise account records, pipeline data, and engagement details in CRM systems.

Candidate Profile

• At least 5 years’ experience in Account Management, Client Services, Customer Success, or similar roles.
• Experience handling commercial and service-based contracts.
• Preferably from Financial Services, Banking, FinTech, Technology Services, or Consulting industries.
• Proven success in managing key contracts, retaining accounts, and driving revenue growth.
• Bachelor's degree in Business, Finance, Economics, Technology, or related fields.

Skills and Competencies

• Strong analytical aptitude with the capacity to interpret financial and commercial data.
• Excellent communication, presentation, and stakeholder engagement skills.
• Highly detail-oriented with precision in managing contracts and client obligations.
• Ability to establish trust and maintain long-term client relationships.
• Commercial awareness and ability to identify growth opportunities.
• Effective organizational skills with the ability to juggle multiple priorities.
• Proficient in Microsoft Office (Word, Excel, PowerPoint), CRM platforms, and AI tools.

Personal Attributes

• Client-focused with strong relational skills.
• Comfortable handling and analyzing numerical data.
• Meticulous and precise in work.
• Proactive and driven by commercial outcomes.
• Collaborative team player.
• Confident and professional in interactions with senior-level stakeholders.

Additional Information

Due to the volume of applications received, individual responses will not be issued. If you do not hear from GFT within 10 business days, please assume your application has not progressed. We appreciate your understanding and interest in joining GFT.