Strategic Account Manager

About Cloudinary

Cloudinary provides a trusted Image and Video API platform used by millions of developers and over 10,000 companies globally. Our tools help websites become faster, more engaging, and enable innovative creativity. With an expanding product suite that supports developer productivity and brand storytelling, Cloudinary is emerging as the visual foundation for the web.

Operating across North America, EMEA, and Asia-Pacific, Cloudinary fosters a culture based on humility, curiosity, collaboration, and a balanced approach to life and work. We prioritize meaningful growth and value creation where every employee's contribution makes an impact.

Role Overview and Responsibilities

• Manage and expand a portfolio of key existing enterprise accounts, ensuring retention, revenue growth, and upselling opportunities.
• Collaborate with Sales Development, Customer Success, and Marketing teams to generate leads and capitalize on opportunities within targeted strategic accounts.
• Work proactively and collaboratively across different organizational functions to drive results.
• Develop, maintain, and execute thorough account plans tailored to each strategic customer.
• Maintain accurate sales pipelines and forecasts, ensuring visibility and accountability.
• Consistently achieve and surpass revenue and expansion goals.

Qualifications and Skills

• Minimum of 5 years’ experience in a customer-facing role within a technology-focused B2B SaaS company, demonstrating a history of exceeding sales targets.
• Proven expertise in managing relationships and selling to enterprise-level clients.
• Ability to integrate diverse skills including relationship management, consultative sales, product demonstrations, contract negotiations, and understanding operational processes.
• Strong communication and presentation capabilities.
• A track record of consistently over-achieving sales objectives.
• Willingness to travel as needed.

Benefits

• Access to cutting-edge technology resources.
• Collaboration with top industry talent.
• Comprehensive vacation and wellness programs.
• Annual personal development stipend.
• Catered meals at the workplace or an equivalent food allowance.

Additional Information

Cloudinary is an equal opportunity employer committed to fostering diversity. The recruitment process may incorporate AI tools to assist in application review and candidate evaluation, but all final hiring decisions are made by human evaluators. Candidates seeking details on data processing are encouraged to inquire directly.