Strategic Account Manager

Overview

Advance.AI is a pioneering artificial intelligence company specializing in digital transformation, fraud prevention, and process automation solutions tailored for enterprise clients. With a strong presence across ASEAN, APAC, and Latin America, we serve over 700 enterprise customers in sectors including banking, financial services, fintech, payment, retail, and e-commerce. As a Series D-backed tech unicorn valued at US$2 billion, Advance Intelligence Group operates across 12 markets on three continents, supported by leading investors.

Our Culture and Values

• Encouraging innovation in all endeavors
• Striving for efficiency and excellence in results
• Upholding high quality standards
• Maintaining integrity in every action
• Promoting collaboration across teams and geographies

Role Summary

We seek a Strategic Account Manager to join our regional commercial team in Singapore. This senior individual contributor will oversee a portfolio of significant enterprise clients in the fintech, crypto, and digital banking sectors within Southeast Asia. The role focuses on strengthening and expanding relationships, ensuring clients continually adopt and increase usage of our KYC, KYB, AML, and fraud prevention technologies. As the main liaison, you will manage retention, upselling, and maintain executive-level relationships.

Key Responsibilities

• Develop and sustain trusted partnerships with C-suite executives and senior decision-makers such as Heads of Compliance, Risk, and Technology within your account portfolio.
• Manage the entire account life cycle including renewals, cross-selling, upselling, and expansion, with responsibility for net revenue retention.
• Lead regular client business reviews to align our offerings with their compliance and operational demands.
• Spot and pursue growth opportunities in existing accounts, encompassing new product functionalities and varied use cases.
• Represent customer interests internally by communicating client insights to Product, Compliance, and Operations teams to foster continuous improvements.
• Collaborate with internal teams to develop customized solutions meeting regulatory and technical specifications.
• Keep abreast of industry trends, regulatory changes, and competitor movements to proactively advise leadership and anticipate client needs.

Candidate Profile

• A minimum of six years' experience in account management, enterprise sales, or client relationship roles focused on financial services, fintech, or technology sectors.
• Established history of independently managing and growing substantial enterprise accounts with direct accountability for retention and revenue expansion.
• Mandarin language proficiency is essential due to the nature of client interactions.
• Strong understanding of technology-driven financial services organizations, including their decision-making frameworks and hierarchical structures.
• Ability to engage confidently with senior executives such as C-suite leaders and department heads in regulated financial institutions and fintech organizations.
• Familiarity with compliance technologies including KYC, AML, or identity verification is advantageous; candidates with fintech or regulated financial services experience and quick learning ability will be considered.
• High ethical standards and discretion are critical given the sensitive nature of client relationships handled.

Why Join Advance.AI

• Contribute to a fast-growing regional commercial team engaging with key players in Southeast Asia's fintech and cryptocurrency markets.
• Collaborate closely with senior leadership to influence account development and commercial strategy regionally.
• Operate at the confluence of compliance technology, digital financial innovation, and market growth in the region.