Store Night Clerk

Job Overview

Deliver exceptional customer experiences by providing outstanding service and maintaining a safe, clean environment to encourage repeat visits. Support the department manager with achieving sales and profit objectives while upholding all quality assurance standards. Embody the organization's core values of respect, honesty, integrity, diversity, inclusion, and safety, emphasizing a Customer First approach and fostering excellent customer service among team members.

Responsibilities

• Foster trust and respect among colleagues.
• Create a welcoming atmosphere where customers feel valued by addressing their product-related questions both within the department and the wider store.
• Maintain comprehensive knowledge of department products to provide informative responses and recommendations.
• Suggest grocery products tailored to customer needs and inform about current specials.
• Inspect product quality to ensure freshness, monitoring sell-by dates and taking appropriate measures.
• Label, stock, and inventory merchandise; fulfill customer orders with fresh products.
• Report discrepancies in product ordering or shipping to management.
• Demonstrate a consistently positive attitude.
• Stay informed about ongoing and upcoming sales, including seasonal promotions.
• Comply with all food safety regulations and guidelines.
• Maintain correct temperatures in display cases and coolers, logging temperatures dutifully.
• Support safety initiatives by following procedures, identifying hazards, and promptly informing store management.
• Perform preventive maintenance by inspecting equipment and reporting repair needs to the appropriate manager.
• Notify management about any accidents involving customers or employees.
• Report safety concerns and illegal activities such as theft, robbery, or fraud.
• Perform all essential job duties with or without reasonable accommodation.

Qualifications

• Ability to manage stressful situations effectively.
• Basic mathematical skills including counting, addition, and subtraction.
• Strong communication abilities.

Preferred Qualifications

• Previous retail experience.
• Proficiency in a second language (spoken, read, or written).