Store Manager

About the Role

Designer Brands Canada invites applications for the position of Store Manager at their DSW retail location in London, Ontario. This role entails leading a dynamic store environment that actively promotes inclusivity and fosters diverse connections with customers. The Store Manager reports directly to the District Manager and is entrusted with steering a team focused on delivering outstanding customer experiences and achieving sales goals across both in-store and online channels.

Key Responsibilities

• Lead the store team with accountability for maximizing business results by ensuring exceptional and personalized customer service.
• Model a shopping experience that highlights engaging merchandise displays, operational integrity, and fosters customer loyalty.
• Maintain operational excellence by managing company policies, shrink and loss prevention strategies, payroll, scheduling, and reporting.
• Recruit, mentor, develop, and train highly motivated staff driven by a passion for footwear.
• Drive achievement of company objectives while exhibiting core values such as Passion, Accountability, Collaboration, and Authenticity.
• Formulate and execute agile business plans aimed at meeting results.
• Encourage teamwork, collaboration, and adaptability within the store and district teams.
• Maintain clear and effective communication with Senior Operational Managers.

Qualifications and Skills

• Relevant post-secondary education.
• At least 4 years of progressive supervisory experience in retail environments.
• Demonstrated track record of meeting sales and profitability targets in high-volume retail settings.
• Energetic and positive team player with strong leadership and motivational abilities.
• Proficiency with computers, including email, MS Word or similar word processing, and Excel or equivalent spreadsheet software.
• Capacity to multitask effectively in a fast-paced retail environment while maintaining excellent customer service standards.
• Availability to work days, closing shifts, and weekends.
• Willingness to be geographically mobile within the area served.

Employee Benefits and Perks

• 30% merchandise discount on regularly priced items (applicable to store associates).
• Competitive benefits package for full-time employees.
• Paid time off including personal days and vacation for full-time team members.
• Flexible work schedules to support work-life balance.
• Additional benefits include monthly bonus opportunities and continuous training and development programs.
• Access to 24/7 Employee Assistance Program offering counseling, legal, financial, and work/life support services.
• Open Door Policy fostering a supportive and transparent workplace culture.

Compensation

Annual salary ranges from $55,620 to $61,800.

Diversity and Inclusion

Designer Brands Canada champions a workplace culture where everyone’s individuality is celebrated, fostering diversity and inclusivity to unlock full potential and create a welcoming environment. Accommodations are available during the recruitment process for individuals with disabilities or special needs upon request.

Additional Information

The recruitment process may utilize AI tools for tasks such as resume screening; however, final hiring decisions rest with hiring managers.